Summary
Overview
Work History
Education
Certification
Skills
Interests
Timeline
Generic

Rameshwar Poudel

IT Helpdesk
Sydney,NSW

Summary

Knowledgeable, self-motivated and aspiring Helpdesk technician with excellent communication skills. Solid team player with adaptability and strong skills in use of Windows 10, Microsoft teams. Skilled at configuring, installing and troubleshooting hardware in LAN, WiFi network. Service-focused It Helpdesk bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Office 365, Teams, Windows Server 2016, Microsoft Azure and Active Directory

Overview

5
5
years of post-secondary education
7
7
years of professional experience
3
3
Certificates

Work History

General Services Officer

Summitcare
2018.12 - Current
  • Provided excellent customer care by responding to requests, assisting with menu selection and feedback of the food provided.
  • Assisted chefs with ordering, storing, unpacking and preparation and serving of the food stuffs.

Kitchen Assistant

The Missing Piece Café, Macquaire University
Sydney , NSW
2017.11 - 2018.11
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.

Plant Science Program Co-ordinator and Trainer

Bhawani Secondary School
Gorkha, Nepal
2016.06 - 2017.06
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.

PJTA Plant Science Co-ordinator and Trainer

Bhairab Secondary School
Jumla, Nepal
2014.06 - 2016.06
  • Scheduled and taught in class courses to increase learning opportunities.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Tracked attendance and progress against goals for each participant.

PJTA Program Co-ordinator and Trainer

Mahadev Secondary School
Jumla, Nepal
2012.06 - 2013.06
  • Scheduled and taught in class courses to increase learning opportunities.
  • Gathered and organized supplementary material to support structured lessons.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Assessed student needs to develop effective [Type] training plans.

Education

Masters in Networking - Computer Networking And Telecommunications

Melbourne Institute Of Technology
Sydney, Australia
2018.03 - 2019.03

Bachelor of Science - Agriculture

IAAS, Tribhuvan University
Chitwan, Nepal
2007.06 - 2011.06

Professional Year Program
Sydney
2020.06 - Current

Certification

The Evolution of Cybersecurity

Skills

Installing, configuring, and troubleshooting hardware in LAN, WiFi network

undefined

Interests

Cybersecurity

Current Affairs

Timeline

Professional Year Program
2020.06 - Current

The Evolution of Cybersecurity

2020-04

NSE 1 Network Security Associate

2020-04

NSE 2 Network Security Associate

2020-04

General Services Officer

Summitcare
2018.12 - Current

Masters in Networking - Computer Networking And Telecommunications

Melbourne Institute Of Technology
2018.03 - 2019.03

Kitchen Assistant

The Missing Piece Café, Macquaire University
2017.11 - 2018.11

Plant Science Program Co-ordinator and Trainer

Bhawani Secondary School
2016.06 - 2017.06

PJTA Plant Science Co-ordinator and Trainer

Bhairab Secondary School
2014.06 - 2016.06

PJTA Program Co-ordinator and Trainer

Mahadev Secondary School
2012.06 - 2013.06

Bachelor of Science - Agriculture

IAAS, Tribhuvan University
2007.06 - 2011.06
Rameshwar PoudelIT Helpdesk