Cybersecurity
Rameshwar Poudel
IT Helpdesk
Sydney,NSW
Summary
Knowledgeable, self-motivated and aspiring Helpdesk technician with excellent communication skills. Solid team player with adaptability and strong skills in use of Windows 10, Microsoft teams. Skilled at configuring, installing and troubleshooting hardware in LAN, WiFi network. Service-focused It Helpdesk bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Office 365, Teams, Windows Server 2016, Microsoft Azure and Active Directory
Overview
5
5
years of post-secondary education
7
7
years of professional experience
3
3
Certificates
Work History
General Services Officer
Summitcare
2018.12 - Current
- Provided excellent customer care by responding to requests, assisting with menu selection and feedback of the food provided.
- Assisted chefs with ordering, storing, unpacking and preparation and serving of the food stuffs.
Kitchen Assistant
The Missing Piece Café, Macquaire University
Sydney , NSW
2017.11 - 2018.11
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
Plant Science Program Co-ordinator and Trainer
Bhawani Secondary School
Gorkha, Nepal
2016.06 - 2017.06
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
PJTA Plant Science Co-ordinator and Trainer
Bhairab Secondary School
Jumla, Nepal
2014.06 - 2016.06
- Scheduled and taught in class courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Tracked attendance and progress against goals for each participant.
PJTA Program Co-ordinator and Trainer
Mahadev Secondary School
Jumla, Nepal
2012.06 - 2013.06
- Scheduled and taught in class courses to increase learning opportunities.
- Gathered and organized supplementary material to support structured lessons.
- Eliminated process gaps by implementing new methods of standardized training.
- Assessed student needs to develop effective [Type] training plans.
Education
Masters in Networking - Computer Networking And Telecommunications
Melbourne Institute Of Technology
Sydney, Australia 2018.03 - 2019.03
Bachelor of Science - Agriculture
IAAS, Tribhuvan University
Chitwan, Nepal 2007.06 - 2011.06
Professional Year Program
Sydney 2020.06 - Current
Certification
The Evolution of Cybersecurity
Skills
Installing, configuring, and troubleshooting hardware in LAN, WiFi network
undefinedInterests
Current Affairs
Timeline
Professional Year Program
2020.06 - Current
The Evolution of Cybersecurity
2020-04
NSE 1 Network Security Associate
2020-04
NSE 2 Network Security Associate
2020-04
General Services Officer
Summitcare
2018.12 - Current
Masters in Networking - Computer Networking And Telecommunications
Melbourne Institute Of Technology
2018.03 - 2019.03
Kitchen Assistant
The Missing Piece Café, Macquaire University
2017.11 - 2018.11
Plant Science Program Co-ordinator and Trainer
Bhawani Secondary School
2016.06 - 2017.06
PJTA Plant Science Co-ordinator and Trainer
Bhairab Secondary School
2014.06 - 2016.06
PJTA Program Co-ordinator and Trainer
Mahadev Secondary School
2012.06 - 2013.06
Bachelor of Science - Agriculture
IAAS, Tribhuvan University
2007.06 - 2011.06