Summary
Overview
Work History
Education
Certification
Skills
Interests
Timeline
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Rameshwar Poudel

IT Helpdesk
Sydney,NSW

Summary

Knowledgeable, self-motivated and aspiring Helpdesk technician with excellent communication skills. Solid team player with adaptability and strong skills in use of Windows 10, Microsoft teams. Skilled at configuring, installing and troubleshooting hardware in LAN, WiFi network. Service-focused It Helpdesk bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Office 365, Teams, Windows Server 2016, Microsoft Azure and Active Directory

Overview

5
5
years of post-secondary education
7
7
years of professional experience
3
3
Certificates

Work History

General Services Officer

Summitcare
12.2018 - Current
  • Provided excellent customer care by responding to requests, assisting with menu selection and feedback of the food provided.
  • Assisted chefs with ordering, storing, unpacking and preparation and serving of the food stuffs.

Kitchen Assistant

The Missing Piece Café, Macquaire University
Sydney, NSW
11.2017 - 11.2018
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.

Plant Science Program Co-ordinator and Trainer

Bhawani Secondary School
Gorkha, Nepal
06.2016 - 06.2017
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.

PJTA Plant Science Co-ordinator and Trainer

Bhairab Secondary School
Jumla, Nepal
06.2014 - 06.2016
  • Scheduled and taught in class courses to increase learning opportunities.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Tracked attendance and progress against goals for each participant.

PJTA Program Co-ordinator and Trainer

Mahadev Secondary School
Jumla, Nepal
06.2012 - 06.2013
  • Scheduled and taught in class courses to increase learning opportunities.
  • Gathered and organized supplementary material to support structured lessons.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Assessed student needs to develop effective [Type] training plans.

Education

Masters in Networking - Computer Networking And Telecommunications

Melbourne Institute Of Technology
Sydney, Australia
03.2018 - 03.2019

Bachelor of Science - Agriculture

IAAS, Tribhuvan University
Chitwan, Nepal
06.2007 - 06.2011

Professional Year Program
Sydney
06.2020 - Current

Certification

The Evolution of Cybersecurity

Skills

Installing, configuring, and troubleshooting hardware in LAN, WiFi network

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Interests

Cybersecurity

Current Affairs

Timeline

Professional Year Program
06.2020 - Current

The Evolution of Cybersecurity

04-2020

NSE 1 Network Security Associate

04-2020

NSE 2 Network Security Associate

04-2020

General Services Officer

Summitcare
12.2018 - Current

Masters in Networking - Computer Networking And Telecommunications

Melbourne Institute Of Technology
03.2018 - 03.2019

Kitchen Assistant

The Missing Piece Café, Macquaire University
11.2017 - 11.2018

Plant Science Program Co-ordinator and Trainer

Bhawani Secondary School
06.2016 - 06.2017

PJTA Plant Science Co-ordinator and Trainer

Bhairab Secondary School
06.2014 - 06.2016

PJTA Program Co-ordinator and Trainer

Mahadev Secondary School
06.2012 - 06.2013

Bachelor of Science - Agriculture

IAAS, Tribhuvan University
06.2007 - 06.2011

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Rameshwar PoudelIT Helpdesk