Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rami Mourad

Hoppers Crossing,VIC

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Swift Transportation. Skilled in safe driving practices and effective time management, I consistently prioritize safety and efficiency. My adaptability and problem-solving aptitude have contributed to a notable improvement in delivery performance rates, underscoring my commitment to excellence. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Punctual Driver with unprecedented talents in truck operations, loading, and unloading, and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Driver

Uber
01.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.

Pickup and Delivery Driver

Bapcor
10.2023 - 03.2024
  • Provided exceptional customer service through professional communication and problem-solving skills.
  • Resolved customer concerns promptly, fostering strong relationships with repeat clients.
  • Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
  • Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
  • Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
  • Continuously updated knowledge on regulations related to transportation industry safety standards.
  • Efficiently planned routes for optimal time management and fuel conservation.
  • Conducted pre-and post-trip vehicle inspections to maintain safety compliance and prevent mechanical issues.
  • Developed relationships with local businesses to promote efficient package exchanges between drivers and staff members.
  • Enhanced customer satisfaction by providing timely and accurate delivery of packages.
  • Coordinated with dispatchers for real-time updates on deliveries and pickups, ensuring accuracy in scheduling.
  • Facilitated the swift resolution of any discrepancies in shipments or deliveries by communicating proactively with appropriate parties.
  • Utilized GPS technology for accurate navigation and up-to-date route adjustments.
  • Navigated traffic with care to ensure the safe arrival of both passengers and packages.
  • Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
  • Completed necessary paperwork accurately and promptly to facilitate smooth operations.
  • Adhered to all company policies, procedures, and guidelines for consistent performance standards.
  • Increased delivery efficiency by effectively organizing cargo within the vehicle.
  • Handled sensitive materials responsibly, ensuring confidentiality during pickups and deliveries of important documents or packages.
  • Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected load security and checked for damages.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Filled out load paperwork and DOT-mandated log books.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads as far as [Number] miles from home location.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Driver

Swift Transportation
01.2022 - 01.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Courier

Metrans (Courier Service In Tullamarine)
10.2019 - 03.2021
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.

Rendering Construction

Rendering Construction
01.2019 - 09.2019
  • Increased client satisfaction by delivering high-quality workmanship and addressing concerns promptly.
  • Adapted project plans to accommodate unforeseen changes in site conditions, client requests, or regulatory requirements ensuring a smooth construction process.
  • Maintained high safety standards on construction sites, resulting in fewer accidents and injuries.
  • Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties and streamlined materials acquisition.

Family Day Care Self-employee

Apple FDC (Family Day Care) Self-employee As
01.2018 - 01.2019
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Picker Packer

Post Office
01.2014 - 01.2016
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
  • Improved efficiency within the team by sharing knowledge of optimal picking routines.
  • Maintained timely updates on workload progress through effective communication with supervisors.
  • Streamlined warehouse operations through efficient organization of products and inventory management.
  • Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
  • Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
  • Assisted in the implementation of a new inventory management system, contributing to reduced order processing times and improved warehouse organization.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Prepared and checked outbound shipments for accuracy.
  • Transported merchandise pallets to move in warehouse.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Worked with customers to pack items according to specific desires and requirements.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked designated items on shelves, end caps and displays.
  • Recorded daily activities for inventory control.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Managed timely and effective replacement of damaged or missing products.
  • Stocked shelves to match planogram images and instructions.
  • Received new stock and input values into computer system.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Pre-assembled containers to be easily selected by packing associates.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Interacted with guests in friendly and knowledgeable way.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Maintained store assets with effective loss prevention strategies.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Supervised and trained new staff in performing census.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Greeted customers and directed to requested products.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Greeted store customers and discussed needs.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Checked product levels and recommended new purchases.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Located needed merchandise in inventory using [Type] software and placed on skids for transport to shelves.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Planned and scheduled projects and directly performed installations.
  • Developed plan-o-grams and layouts that maximized sales.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

Administration Clerk & PRO

Vadnais Micro Tunneling LLC
01.2012 - 01.2013
  • Handled incoming phone calls and answered questions from callers.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Typed, formatted and edited professional correspondence.
  • Scheduled appointments and managed calendars for staff members.
  • Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
  • Provided clerical support, addressing routine, and special requirements.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
  • Helped handle travel arrangements for executive team.
  • Led training sessions for new hires in administrative roles, fostering a supportive learning environment that encouraged skill development.
  • Produced high-quality communications for internal and external use.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Compiled and analyzed data to produce reports.
  • Assisted with onboarding of new employees.
  • Coordinated travel arrangements for staff members.
  • Supported staff on special assignments and ad hoc projects.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
  • Coordinated and scheduled meetings and appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.

Education

High School Diploma -

The National Charity School
United Arab Emirates
01.2007

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Safe Driving Practices
  • Shipping and packaging
  • Materials Transport
  • Customer rapport
  • Equipment monitoring
  • Multitasking
  • Organizational Skills
  • Cargo Loading
  • Interpersonal Communication
  • Goal Setting
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Time management abilities
  • Reliability
  • Attention to Detail
  • Active Listening
  • Self Motivation

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Pickup and Delivery Driver

Bapcor
10.2023 - 03.2024

Driver

Uber
01.2023 - Current

Driver

Swift Transportation
01.2022 - 01.2023

Courier

Metrans (Courier Service In Tullamarine)
10.2019 - 03.2021

Rendering Construction

Rendering Construction
01.2019 - 09.2019

Family Day Care Self-employee

Apple FDC (Family Day Care) Self-employee As
01.2018 - 01.2019

Picker Packer

Post Office
01.2014 - 01.2016

Administration Clerk & PRO

Vadnais Micro Tunneling LLC
01.2012 - 01.2013

High School Diploma -

The National Charity School

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Rami Mourad