Ramier Jade Velayo

Han's Cafe - Mandurah 2023

• Handles food order/Customer service/Answering calls
• Serve Orders/Clean/Dishwash
• Ability to work in a standing position for long hours, customer service orientation, communication, teamwork, and food storage and serving experience.

Hungry Jacks - Baldivis 2023 to present

• Cleaner
• Burger Crew

The Continental European Bar and Bistro 2024 to present

Kitchen Hand

I have started working in Convergys now Concentrix last July 31. 2017 location Philippines.

Concentrix have decided to transfer me in Australia starting April 1, 2024 and my current location is AUS Work-at-Home Western Australia.

Workday HRIS – a comprehensive human resources information system that offers an intuitive user interface and intelligent tools to help organizations streamline their core finance, HR, planning, and spend management operations, manage employee data more efficiently, and improve user experiences across the board.

HRIS Specialist collects data and analyzes it to improve HR strategies and processes, and suggests ways to increase the functional productivity and workflow of the HR department

Responsible for the end to end applicant tracking systems, processes and troubleshooting. The position provides administrative support helping to facilitate operations, talent acquisition and human resource solutions.

• Supports and maintains all foundational Applicant Tracking System Requirements
• Responsible for auditing Applicant Tracking System processes related to Geo specific legal requirements and business process flows
• Delivers real time communications and support to team members requesting trouble ticket support related to TA Tools and Technology
• Subject Matter Expert in business processes related to Applicant Tracking System delivery of talent

· Assist with analyzing and implementing the organization's HRIS solutions including, but not limited to reporting, troubleshooting, system testing, documentation of stakeholder requests, data audit, and special projects

· Gather and document business requirements for enhancement requests and change management in the HRIS tool

· Respond promptly to HRIS related questions and requests and/or route to the appropriate team member to respond

· Provide support and contribute to all facets of HRIS tool adoption and understand trends and advancements in the market to contribute to change management surrounding HRIS

· Responsible for creation of team communications/knowledge transfer documentation on processes

· Collect, maintain, analyze, and report on various types of key HRIS metrics to assist management in effective decision making

· May be responsible for accurate and timely processing of HRIS data loads

· Provide Workday maintenance support for all modules (configuration set up, business processes and security)

· Resolve system issues for the modules as escalated by users

· Support other Workday modules as needed

· Develop metrics report for system usage and trending analysis

· Troubleshoots, analyzes, detects, identifies and corrects technical problems and deficiencies.

· Runs scheduled reports and creates reports as needed

· Identifies opportunities for improving Human Resources processes and efficiencies through information systems changes

· Develops training curriculum and conducts formal and informal training sessions regarding HR Systems

· Resolves complex technical problems

· Configure and create NEW Time off Plans based on business and regional requirements

· Design, develop and modify integration solutions using Workday technologies – EIB

· Configure API Client and Integration System User security

· Understanding of integration encryption standards and how to implement them

· Integration Experience, Reporting Knowledge, Workday Studio Experience, Workday Connector Experience and EIB

· Worked in projects involving multiple systems playing a cross system role solving functional /technical issues

· Create standard, advanced, matrix and composite reports while understanding business needs internal/external to HR

· Serve as a Workday Reporting domain expert and provide guidance and consultation to HR stakeholders and partners

· Functional knowledge of one or more Workday modules: HCM, Absence Management, Compensation, Talent Management

· Familiar with Workday migration

· Performs mass upload using enterprise integration builder (EIB) in Workday

· Develops functional/technical specifications and test plans for bug fixes and enhancements

· Continually seeks ways to improve the process of delivering Workday solutions

What we do:

• We provide real time support to resolve questions or issues
• We investigate issues
• We identify possible solutions
• We educate users on how to apply solutions
• We Prevent issues and provide Proactive support
• We provide Training at different level to different Geos
• We participate to creation of Job Aids when new processes raise
• SMS tickets
• SMS audit
• We work the background of WD to keep system clean and efficient
• Agency maintenance
• Sup orgs maintenance
• Sup orgs audit
• Sources maintenance
• Sources audit
• Message templates maintenance
• Message templates audit
• Requisitions clean ups
• Requisition audit
• Questionnaire clean ups
• Questionnaire audit
• Offers BP clean up
• Inbox clean ups
• Inbox audit
• Any other system clean up may present
• TA follows up on possible Suggestion Intakes