Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Radmila Milic

Lidcombe,NSW

Summary

Friendly insurance professional experienced in investigating insurance claims and explaining policies to customers. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognised for providing optimum service to policyholders and quickly identifying fraudulent claims.

Overview

7
7
years of professional experience

Work History

Service and Claims Consultant

Chubb
12.2022 - Current
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Proficiently memorised and effectively communicated multiple travel policies to customers.
  • Achieved 94% at my 6 month review mark to ensure I was following all quality standards during communication and resolution processes with customers.
  • Frequently top 3 out of roughly 20 team members when charted on weekly KPIs

Assistant Manager

Tommy Hilfiger
03.2022 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Pharmacy Assistant

Argyle Street Medical
05.2019 - 02.2022
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organised.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Merchandised over-the-counter goods and rotated stock.

Front Desk Receptionist

MDAA
01.2017 - 03.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organised and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.

Education

Cumberland High School
Carlingford, NSW

Granville Tafe
Granville

Skills

  • Critical Thinking
  • Administering Claims
  • Claims Understanding
  • Microsoft Office
  • Corporate Policies
  • Corporate Systems
  • Team Meetings
  • Work Organizing and Prioritizing
  • Review Cases
  • Confidential Records Management
  • Information Gathering

Reference

Lucia - 0455341674 (Chubb)

James - 0405298230 (Argyle St Pharmacy)

Timeline

Service and Claims Consultant

Chubb
12.2022 - Current

Assistant Manager

Tommy Hilfiger
03.2022 - 12.2022

Pharmacy Assistant

Argyle Street Medical
05.2019 - 02.2022

Front Desk Receptionist

MDAA
01.2017 - 03.2019

Cumberland High School

Granville Tafe

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Radmila Milic