Summary
Overview
Work History
Education
Skills
Certification
Citizenship
References
Timeline
Generic

Raminder Kaur

Franklin

Summary

Motivated customer service representative committed to providing high quality service. Positive, infectious personality with excellent interpersonal and relationship-building skills. I have been working as a Administration Officer and data entry operator from last 7+ years. Self-motivated ,and administration brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrator

Key 2 Learning College
08.2022 - Current


  • Administration Activities
  • Answering the calls/queries of students
  • Maintaining student records using JOB Ready Student Management System
  • Maintaining Student record from enrolment to completion
  • Service streams (including academic staff induction, reception, assessment on Canvas, student support, timetabling of classrooms)
  • Attending meetings and note taking
  • Issued Letter of Offers and CoEs Through Prisms
  • Monitoring progress towards goal achievement and implementing timely corrective action (when required)
  • Issuing and reconciling fee invoices of students payments and managing XERO account for other expenses/invoices



Administration Officer

Mid City College
08.2020 - 08.2022
· Administration activities (including the use of systems, Moodle, Axcelerate, Xero, Quickbooks, Campus Solutions etc. student records and accounts) · Issued Letter of Offers through Axcelerate and CoEs Through Prisms. · Service streams (including academic staff induction, reception, assessment on Moodle, student support, counselling, coordination and Student academic Support Services, timetabling of classes, examinations and tests) · Be in charge of and provide direction and leadership in the student administrative services area · Monitoring progress towards goal achievement and implementing timely corrective action (when required) · Ongoing learning and self developing · Managing and developing staff members · Made PayRuns through Xero and issued pay slips to employees · Participation in Mid City College Departmental Meetings · Special projects and Interaction with External Bodies · Maintaining the record of student including assessments, attendance, and Fee. · Issuing completion letters and Degrees to awarded students.

Data entry manager

Solar4Life
02.2019 - 08.2020

· Worked closely with Human resources to recruit, interview and train new data entry employees;

· Clearly communicate job expectations to data entry team;

· Receive and handle telephone calls and manage order of solar systems;

· Manage the data base systems;

· Manage daily activities of office as well as company-wide projects and activities

· In the absence of accountant, made the invoices to solar system buyers;

· Reporting to Human resource manager and engineering team;

· Perform other duties as required.

Data entry Operator

Medline International Pty Ltd
11.2016 - 02.2019

· Supervised warehouse staff and daily activities;

· Tracking, and coordinating the receipt, storage and timely delivery of medical goods;

· Checking orders, bills, items received and deliverables for accuracy;

· Maintaining records, reporting relevant information, and preparing any necessary documentation;

· Communicating and coordinating with other departments and customers;

· Entering customer and account data from source documents within time limits;

· Compiling, verifying accuracy and sorting information to prepare source data for computer entry;

· Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.

Administrative Assistant

GAD Polytechnic College
11.2015 - 10.2016

· Answering and directing phone calls to relevant staff

· Scheduling meetings and appointments

· Taking notes and minutes in meetings

· Ordering and taking stock of office supplies

· Being a point of contact for a range of staff and external stakeholders

· Processing and directing mail and incoming packages or deliveries

· Greeting and directing visitors and new staff to the organization

· Writing and issuing emails to teams and departments on behalf of teams or senior staff

· Researching and booking travel arrangements for staff members

· Finding ways to improve administrative processes.

Education

Master of Business Administration – Leading and Managing people -

Southern Cross University
11.2018

Master of Technology (Electronics and Communication engineering) -

11.2015

Skills

  • Microsoft office O365, Microsoft Outlook and Calendars
  • Xero
  • Moodle
  • CANVAS
  • Axcelerate
  • Quick books
  • Attention to detail
  • JOB Ready Student Management System
  • Decision Making
  • Quick learner
  • Team worker
  • Solid phone conversation skills

Certification

  • PRISMs Training Certificate
  • Manage Risk – Career Development Program
  • Understanding Credit Transfers and RPLs – Career Development Program
  • Monitoring Overseas Student Course progress- Career Development Program
  • Meeting data provision requirements - Career Development Program
  • Plagiarism Dealing – Career Development Program
  • Understanding AQF Volume of Learning Materials - Career Development Program

Citizenship

Australian Citizen

References

Available on request.

Timeline

Administrator

Key 2 Learning College
08.2022 - Current

Administration Officer

Mid City College
08.2020 - 08.2022

Data entry manager

Solar4Life
02.2019 - 08.2020

Data entry Operator

Medline International Pty Ltd
11.2016 - 02.2019

Administrative Assistant

GAD Polytechnic College
11.2015 - 10.2016

Master of Business Administration – Leading and Managing people -

Southern Cross University

Master of Technology (Electronics and Communication engineering) -

Raminder Kaur