Ramiza Koch
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
18
18
years of professional experience
Work History
Client Service Coordinator
UBT Accountants
Sydney Olympic Park, NSW
07.2017 - Current
- Complete monthly bank reconciliation
- Complete end of month rollover process
- Accounts Receivables on the daily basis
- Lodgment of client's outstanding returns ie. Tax Returns, BASs, FBT and IAS's
- Liaise with the ATO on behalf of the clients / Manager.
- Assist with incoming calls.
- Lodge simple BASs on the ATO portal on behalf of clients.
- Setup and track client contracts
- Prepare and send out yearly scopes
- Send out ASIC Invoices / Statements to clients
- Provide overall support to Manager in charge and other team members on the team.
- Raise and process client invoices.
- Acted as an advocate for both the company's interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Administrative Assistant
Primo Products Pty Ltd
Wetherill Park
02.2009 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Assist Sales Support Staff on the daily basis
- Organise sales orders, processing and invoicing of orders.
- Process daily client payments
- Created and maintained databases to track and record customer data.
- Setup and complete client contracts
2IC Manager
McDonald's Restaurant
Sydney Olympic Park
04.2006 - 01.2009
- Manage up to 15 people on shift.
- Fostered a positive work environment by promoting teamwork, open communication channels.
- Enhanced team performance with comprehensive training programs, skill development, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Perform daily food safety process with guidelines.
Education
School On Management
McDonalds Management School06.2010
Diploma in Business Administration - Business
TAFE of NSW
Sydney 05.2008
Skills
- Scheduling and Planning
- Meeting deadlines
- Customer Relations
- Client Relationship Building
- Professionalism and Etiquette
- Order Processing
- Customer Service
- Teamwork and Collaboration
Timeline
Client Service Coordinator
UBT Accountants
07.2017 - Current
Office Administrative Assistant
Primo Products Pty Ltd
02.2009 - 07.2017
2IC Manager
McDonald's Restaurant
04.2006 - 01.2009
School On Management
Diploma in Business Administration - Business
TAFE of NSW