Ramiza Koch
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
18
18
years of professional experience
Work History
Client Service Coordinator
UBT Accountants
07.2017 - Current
- Complete monthly bank reconciliation
- Complete end of month rollover process
- Accounts Receivables on the daily basis
- Lodgment of client's outstanding returns ie. Tax Returns, BASs, FBT and IAS's
- Liaise with the ATO on behalf of the clients / Manager.
- Assist with incoming calls.
- Lodge simple BASs on the ATO portal on behalf of clients.
- Setup and track client contracts
- Prepare and send out yearly scopes
- Send out ASIC Invoices / Statements to clients
- Provide overall support to Manager in charge and other team members on the team.
- Raise and process client invoices.
- Acted as an advocate for both the company's interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Administrative Assistant
Primo Products Pty Ltd
02.2009 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Assist Sales Support Staff on the daily basis
- Organise sales orders, processing and invoicing of orders.
- Process daily client payments
- Created and maintained databases to track and record customer data.
- Setup and complete client contracts
2IC Manager
McDonald's Restaurant
04.2006 - 01.2009
- Manage up to 15 people on shift.
- Fostered a positive work environment by promoting teamwork, open communication channels.
- Enhanced team performance with comprehensive training programs, skill development, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Perform daily food safety process with guidelines.
Education
School On Management
McDonalds Management School06.2010
Diploma in Business Administration - Business
TAFE of NSW
Sydney 05.2008
Skills
- Scheduling and Planning
- Meeting deadlines
- Customer Relations
- Client Relationship Building
- Professionalism and Etiquette
- Order Processing
- Customer Service
- Teamwork and Collaboration
Timeline
Client Service Coordinator
UBT Accountants
07.2017 - Current
Office Administrative Assistant
Primo Products Pty Ltd
02.2009 - 07.2017
2IC Manager
McDonald's Restaurant
04.2006 - 01.2009
School On Management
Diploma in Business Administration - Business
TAFE of NSW
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