Ram Kumar Shrestha
Punchbowl,New South Wales
Summary
Dynamic and creative professional with a proven track record of enhancing operational efficiency and customer satisfaction at Ventia. Elevated client relations and achieved high feedback through excellent communication and problem-solving skills. Skilled in risk analysis and safety management, demonstrating a reliable and proactive approach. Promoted for outstanding performance, embodying a passionate and mature work ethic. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Area Supervisor
Ventia
06.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored and adjusted staffing levels and schedules based on business needs and budget constraints.
- Developed strategies for improving customer satisfaction ratings across all stores in the area.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Maintaining contractual KPIs as per requirements.
- Providing quotations for additional work requests as per the specifications and pricing of the contract.
- Identifying contracts, and developing clearly defined objectives and action plans to prevent contract loss.
- Assisting in key client liaison to ensure a smooth transition of operation and functional changes attributed to permanent productivity improvements.
- Conduct quality service inspections and audits as scheduled, respond to weaknesses, and monitor a safe working environment.
- Selling additional work to existing clients.
- Regular face-to-face contact with clients.
- Using foresight to identify potential client issues, and resolve them before they become problems.
- Effective and timely communications within the business, with the customer, and with other key stakeholders.
- Timey is reporting to administration for work order progress status and close-out recording.
- High satisfaction and positive feedback from all the schools and agencies.
Cleaning Supervisor
A Corp Management Services
01.2022 - 01.2024
- Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
- Selling additional work to existing clients
- Timey is reporting to administration for work order progress status and close-out recording.
- Managing the portfolio budget.
- Maintained records of completed tasks including work orders and time sheets.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Maintaining contractual KPIs as per requirements.
- Providing quotations for additional work requests as per the specifications and pricing of the contract.
- Identifying contracts, and developing clearly defined objectives and action plans to prevent contract loss.
- Assisting in key client liaison to ensure a smooth transition of operation and functional changes attributed to permanent productivity improvements.
- Regular face-to-face contact with clients.
- Using foresight to identify potential client issues, and resolve them before they become problems.
- Effective and timely communications within the business and with the customer and other key stakeholders
Cleaning Supervisor
Solo Services Group (ANSTO)
01.2020 - 01.2021
- Developed strategies to improve operational efficiency and reduce costs.
- Conducted risk assessments, implementing mitigation strategies to minimize project delays.
- Established policies, procedures and guidelines for the operation of the site.
- Organized events at the site such as conferences or workshops.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Modified plans in response to delays, bad weather or construction site emergencies.
- Monitored job progress to ensure quality standards were met.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Monitored inventory levels of construction materials, ensuring timely reordering and delivery.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved conflicts between staff members in a timely manner.
- Conducted quality control inspections to uphold high standards of workmanship.
Mail Sorter
Australia Post
09.2019 - 12.2019
- Route mail to right recipients
- Review Outgoing mail and keep workplace organise
- Inspecting all international and domestic mail and sort them in order
- Inspect mail and sort
- Return problem mail
- Highly satisfaction and positive feedback
Cleaning Supervisor
AI Corp (Bunning’s Warehouse & UNIQLO)
01.2013 - 01.2018
- Conduct Quality Service inspection and audits as scheduled and respond on weakness and also monitoring safe working environment
- Selling additional work to existing clients
- Maintaining contractual KPI’s as per requirement
- Providing quotations for additional work request as per the specification and pricing of the contract
- Identifying contracts and developing clearly defined objectives and action plans to prevent contract loss
- Assisting in key client liaison to ensure smooth transition of operation/functional changes attributed to permanent productivity improvements
- Regular face to face contact with clients
- Using foresight to identify potential client issues and resolve them before they become problems
- Effective and timely communications within the business and with the customer and other key stakeholders
- Timey reporting to administration for work order progress status and close out recording
- Managing portfolio budget
- Highly satisfaction and positive feedback and promoted as Sub Contractor for the same area
Cleaner
Menzies Group
01.2013 - 01.2018
- Cleaning certain parts of school/university/public areas
- Reporting all defects/ hazards immediately to supervisor
- Checking all stocks of chemicals and supplies
- Vacuuming carpeted area and washing floors
- Spot cleaning if spillages
- Cleaning desks, chairs, skirting boards and door and windows
- Cleaning all amenities and replenishing toiletries
- Highly satisfaction and positive feedback
Accountant
S & S Accounting Services
Haymarket, Australia
01.2011 - 01.2016
- Liaison with large number of customers by face-to-face and telephone
- Income tax returns of individuals, small businesses, and SMSF companies using ELITE software and ATO portal
- Preparation of financial reports, payroll, GST and BAS reports
- Reconciliation of ledger and bank statements
- Bookkeeping and ad-hoc duties
- Highly customer satisfaction and positive feedback
- Joined as Assistant Accountant and after a year promoted as Accountant
Delivery Driver, Preparation Assistant
Dougboy Pizza (Now RocketBoy)
Newtown, Australia
01.2011 - 01.2015
- Liaison with large number of costumers by phone to receive orders and assist customers with various kinds of deals
- Process the order in electronic cash register and system
- Assist Kitchen to prepare order on time
- Delivery food on time safely
- Check the prep order from different store and pack accordingly
- Check all the stock available and order accordingly
- Labelling the processed food safely
- Keep store clean
- Create nice environment in workplace and highly customer satisfaction and positive feedback
- Recruited as delivery driver and promoted as store manager
Education
Certificate III in Cleaning Operations -
SWC Training
01.2016
Professional Year of Accounting -
Performance Education
01.2012
Bachelor of Professional Accounting -
Holmes Institute
Sydney01.2010
Diploma in Accounting -
Holmes Institute
Sydney01.2008
Skills
- Excellent written and verbal communication skills
- Friendly behavior and can-do attitude
- Proactive
- Mature
- Reliable
- Passionate about work
- Strong analytical and problem-solving skills
- Dynamic
- Creative
- Effective at multitasking
- Intermediate-level skills in Microsoft Office
- Able to handle the electronic cash register and system
- Excellent knowledge and experience in various ranges of business settings and accounting systems
- Documentation skills
- Risk analysis
- Safety management
References
Provided upon request.
Participation And Trainings
- Responsible service of alcohol (RSA)
- OHSC training from different Companies
- Training from Dougboy Pizza (now Rocketboy Pizza) for delivering Pizza
- Training from different company to handle different machine used for Cleaning companies in Sydney
Timeline
Area Supervisor
Ventia
06.2024 - Current
Cleaning Supervisor
A Corp Management Services
01.2022 - 01.2024
Cleaning Supervisor
Solo Services Group (ANSTO)
01.2020 - 01.2021
Mail Sorter
Australia Post
09.2019 - 12.2019
Cleaning Supervisor
AI Corp (Bunning’s Warehouse & UNIQLO)
01.2013 - 01.2018
Cleaner
Menzies Group
01.2013 - 01.2018
Accountant
S & S Accounting Services
01.2011 - 01.2016
Delivery Driver, Preparation Assistant
Dougboy Pizza (Now RocketBoy)
01.2011 - 01.2015
Certificate III in Cleaning Operations -
SWC Training
Professional Year of Accounting -
Performance Education
Bachelor of Professional Accounting -
Holmes Institute
Diploma in Accounting -
Holmes Institute
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