Ramneek Verma

While working in Westpac, I have further enhanced my customer service and interpersonal skills. I work closely with customers in a customer focused environment and make sure to provide them quality outcomes in timely manner by providing credits and other services by adhering to the national lending policies and company procedures. It is a fast paced role that requires attention to detail.

Key Responsibilities

• Working well in a team setting, providing support and guidance.
• Effectively working in fast-paced environments.
• Develop strong organizational and communication skills through coursework and volunteer activities. For instance adaptability to new changes in system/policy.
• Reviewing complex financials for customers and making credit decisions as per policy
• Ability to manage and maintain various documents within a highly compliant environment
• Ability to identify and investigate errors and forwarding them to risk operations.
• Managing customer complaints and resolving their issues as per the westpac lending policies.
• Ability to build good customer rapport with exceptional communication skills.
• Organized and detail-oriented with a strong work ethic.
• Work closely with other departments in relation to processing the applications.

At VicRoads I have been trained in processing customer requests related to licenses, vehicle registration etc. currently I am working at Ringwood LTC.

Key responsibilities

• Performing duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Resolving problems, improving operations and providing exceptional service.
• Serving customers in a friendly, efficient manner following outlined steps of service.
• Checking different forms of identification documents and registering client in Driver Licensing System.
• Entering customer information into Driver licensing system and handling sensitive information in accordance with government policies.
• Issuing licenses and learner permits to clients.
• Helping customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
• Providing guidance to teenagers in to complete various steps involved in getting driver license.

Achievements

• Exceptional customer service skills
• Gained new skills specific to role
• Enhanced teamwork capabilities
• Working for Government agency

At Woolworths I commenced my journey as team member and progressed up gaining essential skills and became team manger.

Key responsibilities

• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Leading, training, supervising and developing team.
• Administering formal performance management programs of team members.
• Ensuring employees adhere to policies of company. Policies include: Employee Code of Conduct, which covers core values, ethics and appropriate standards of workplace behavior and dress.
• Overseeing hiring process to recruit efficient workforce.
• Providing outstanding customer service and ensuring that company is positively promoted.
• Evaluating market trends through customers feedback from voice of customer surveys, and responding to customer demand and resolve any issues.
• Proper food handling of products from all categories within grocery department.
• Developing and implementing required techniques to ensure effective achievement of goals.
• Arrange team meetings to take feedback and to amend working strategies depending on feedback.

Achievements

• Drove sales through upselling products based on customer's past purchases and preferences
• Assisted marketing efforts while building rapport with customers
• Developed team for achieving organizational goals

As a team support I was responsible for providing assistance to the department manger in company processes and leading the team.

Key responsibilities

• Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
• Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
• Proper food handling of products from all categories within the grocery department.
• Regular reporting of the performance of the team to the Line manager.
• Support management and team in everyday tasks to achieve specific goals of the organisation within allocated budget.

Achievements

• Gained skills to progress in the company
• Boosted team development