Ramneet Kaur
ACT,Australia
Summary
A versatile and customer-focused retail professional and café all rounder with a strong track record of providing excellent service in both coffee and retail settings. Skilled Barista and experienced in crafting high-quality coffee drinks, preparing food items, and maintaining a clean, organized café environment. Experienced in managing customer orders, operating the point-of-sale system, handling cash and payments, and ensuring accurate stock management. Known for exceptional communication skills, a friendly and approachable demeanor, and the ability to work efficiently under pressure in high-traffic environments. In retail, adept at product knowledge, inventory management, upselling, and delivering a seamless shopping experience. Proactive in addressing customer inquiries, building rapport, and contributing to a positive atmosphere for both café and retail operations.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Barista and Café All Rounder
Café Injoy
Nicholls, ACT
08.2025 - Current
- Energetic and customer-focused barista and café all-rounder with over 1 year of experience delivering high-quality coffee and exceptional service in fast-paced environments.
- Dedicated café professional skilled in coffee preparation, baking, and multitasking, committed to creating a welcoming atmosphere and exceeding customer expectations.
- Reliable and versatile barista with a strong passion for coffee and food service, known for excellent customer relations and efficient café operations.
- Motivated café all-rounder with hands-on experience in beverage crafting, food preparation, and front-of-house service, thriving in team-oriented and busy settings.
- Manage cash and EFTPOS transactions accurately during busy service hours.
- Support daily café operations, including restocking supplies, cleaning, and assisting team members to ensure smooth workflow.
- Perform opening and closing duties, contributing to a well-organized and efficient workplace.
Retail Assistant
Cellabrations
Canberra, ACT
09.2025 - 02.2026
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory records using point-of-sale systems to support stock management.
- Processed transactions efficiently while ensuring adherence to company policies and procedures.
- Collaborated with team members to create visually appealing product displays, driving customer engagement.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
- Facilitated product returns and exchanges, maintaining customer satisfaction and loyalty.
Barista and Café All Rounder
Coffee Guru Crace
Crace, ACT
12.2024 - 08.2025
- Prepared and served a variety of espresso-based beverages, teas, and cold drinks with consistency and attention to detail.
- Provided excellent customer service, ensuring a friendly and welcoming atmosphere for all guests.
- Operated and maintained coffee machines, grinders, and other café equipment to deliver high-quality drinks.
- Handled cash and EFTPOS transactions accurately while managing orders through the POS system.
- Handled customer service issues, ensuring customer satisfaction.
- Maintained cleanliness and food safety standards across all café areas.
- Assisted in daily operations, including restocking supplies, coordinating with team members, and performing opening and closing duties.
Retail Sales Assistant
Yougals Sons
Patiala, India
01.2024 - 09.2024
- Greeted customers warmly, assisted with product selection, and provided personalized recommendations.
- Collaborated with team members to maintain a positive and efficient work environment.
- Handled customer exchanges, returns, and complaints professionally to resolve issues.
- Operated POS system to process cash, credit, and mobile payments accurately.
- Supported merchandising efforts by setting up promotional displays and signage.
- Greeted visitors warmly upon their arrival at the office, handling any queries they may have had.
Education
Diploma Certification - Cookery and Baking
Padmavati Cookery House
India07-2024
Bachelors - Architecture
Chitkara University
India06-2019
Higher Senior Secondary - Non Medical (Physics, Chemistry, Maths, English)
D.A.V. Public School
Patiala, India03-2014
Skills
- Cross-functional coordination
- Excellent customer service and communication
- Cash handling and POS operation
- Maintaining cleanliness and visual displays
- Ability to multitask in busy environments
- Effective communication
- Cash management
- Flexibility to work mornings, evenings, weekends, or holidays
- Team player with a positive, friendly attitude
- Maintaining a welcoming atmosphere for customers
- Opening and closing duties, including setting up or shutting down equipment
- Ability to multitask and stay organized during peak hours
- Teamwork and flexibility
- Reliable, punctual, and professional work ethic
- Milk frothing techniques
- Skilled in coffee preparation and latte art
- Excellent written and good verbal communication skills
- Positive attitude, ability to multitask and high degree of service orientation
- Computer skills MS Office, MS Excel, AutoCAD, Photoshop, Revit
- Quick learner and works extremely well with co-workers
Certification
Responsible Service of Alcohol (RSA), ACT – Valid 2028
LANGUAGES
English: Full Professional
Interests
Sports, Reading, Developing AI skills
Timeline
Retail Assistant
Cellabrations
09.2025 - 02.2026
Barista and Café All Rounder
Café Injoy
08.2025 - Current
Barista and Café All Rounder
Coffee Guru Crace
12.2024 - 08.2025
Retail Sales Assistant
Yougals Sons
01.2024 - 09.2024
Higher Senior Secondary - Non Medical (Physics, Chemistry, Maths, English)
D.A.V. Public School
Diploma Certification - Cookery and Baking
Padmavati Cookery House
Bachelors - Architecture
Chitkara University