Ramona Ale
Bellbird Park
Summary
Administration Officer with over 10+ years of experience in time management, process adherence, and problem-solving. Proactive and initiative-driven, I thrive on ensuring success through diligent follow-up and support. Adept at working both independently and collaboratively, I excel in following instructions and supporting team members. I thrive in harmonious and happy working environments and am hardworking under pressure to meet deadlines. I set high personal performance standards, excelling in day- to-day tasks. I value supportive leadership and good morale, and I believe I can be an asset to any team with my ability to create genuine relationships and maintain a can-do attitude.
Overview
18
18
years of professional experience
Work History
CREDIT OFFICER
Volvo Group Australia Pty Ltd
12.2022 - Current
- Managed, collected, and reconciled the Sydney custom debtors ledger for up to 500 customer accounts
- Reconciled and reported on cash sale accounts
- Managed customer accounts in SAP, Credit Portal, and GDS Fusion
- Authorised debtors’ accounts exceeding credit limits
- Managed new and existing customer credit applications and credit limits
- Prepared weekly and month-end reports, including ATB and customer statements
- Liaised with the overseas banking team daily to resolve payment queries
- Delivered high-level, professional communication with both internal and external stakeholders
- Prepared customer refunds for Manager approval and submitted to the AP team
- Managed Outlook inbox, functional mailboxes, and other Order to Cash mailboxes
- Prepared credit insurance limits through external providers and assisted with registering customer accounts on the PPSR register
- Maintained positive relationships with internal and external stakeholders
- Participated in monthly debtor ledger reviews for dealerships
- Provided support for leave relief and emergency circumstances within the team
PAYROLL OFFICER & SUPERVISOR
Workcon (QLD) Pty Ltd
05.2022 - 12.2022
- Manage Payroll staff and ensure pay runs are completed within deadlines whilst ensuring the confidence of sensitive information
- Manage and assist the reviewing of payruns for correctness
- Use of different software and management programs (MYOB, Xero, Microsoft (Outlook, Excel, Word etc.), Workforce One, Onboarded)
- Mentor and guide payroll staff especially in prioritising workload and day schedule
- Ensure error rate is always Zero
- Transferring employee information with the upmost correctness including data accuracy, completing VEVO checks, Super and TFN details
- Liaise with Management regarding the day-to-day Payroll functions, and address any issues or concerns
- Work closely with the Financial Controller to improve and provide feedback to current processes and procedures including improvement in data management (Spreadsheets, eliminating rework, department shared files etc.)
- Manage and oversee all invoicing issues and consult with the Office Manager and/or Financial Controller when required
PAYROLL OFFICER
Workcon (QLD) Pty Ltd
07.2021 - 05.2022
- Manage the daily and weekly inflow of timesheets via email and phone
- Assist in managing multiple inboxes (Admin, Payroll, Other etc.)
- Assist in the completing of the allocation spreadsheet for weekly payroll processing
- Liaise with Operations team regarding any queries or issues that require assistance
- Timing up timesheets in line with the relevant Awards
- Ability to interpret different Award rules for Payroll
- Processing of Payroll in MYOB Preparing Bank Files and reports to be sent for authorisation to Director and Financial Controller
- Preparing timesheets for invoicing into MYOB and in line with client schedule of rates
- Email and phone correspondence with clients/workers
- Manage the daily and weekly inflow of timesheets via email and phone
- Assist in managing multiple inboxes (Admin, Payroll, Other etc.)
- Assist in the completing of the allocation spreadsheet for weekly payroll processing
- Liaise with Operations team regarding any queries or issues that require assistance
- Timing up timesheets in line with the relevant Awards
- Ability to interpret different Award rules for Payroll
- Processing of Payroll in MYOB Preparing Bank Files and reports to be sent for authorisation to Director and Financial Controller
- Preparing timesheets for invoicing into MYOB and in line with client schedule of rates
- Email and phone correspondence with clients/workers
ADMINISTRATION SERVICES OFFICER
Aquashield Bathrooms
02.2021 - 07.2021
- First/second point of call for the clients and referring businesses
- Scheduling tradesman for works and repairs
- Scheduling estimators ensuring accurate travel time and allocation
- Preparing Master Builder Contracts and Home Warranty Insurances
- System management including Aroflo and Google Suite
- Organisation of filing system and data entry for tracking
- General Adhoc office duties as required including scanning and filing
- Assisting the Director with remedial proposals and office support to the Projects team
ADMINISTRATION OFFICER
Remondis Australia Pty Ltd
03.2018 - 01.2021
- Payroll into Kronos – timesheet management
- Plant hours and kilometer tracking
- Driver fatigue management
- Customer weekly reports, reconciliation and daily tonnage reporting
- Weekly invoicing and rebates from Wasteman/Microsoft Dynamics
- General admin duties and house keeping
- Wasteman database experience
- Microsoft Dynamics experience
- Weighbridge backup and use of Clearweigh Touch database
- EOM tasks and deadlines – journals, accruals and invoicing
- ELO processing of invoices and procurement tracking
- Ordering of site supplies including uniforms, stationary, WHS items
- Mail collection and catering
- KPI and Truck Productivity Reports
- Systems and quality assurance administration
- Toolbox meetings minute taking and distribution
SCHEDULING OFFICER
Dixon Homes
12.2015 - 03.2018
- Scheduling trades and sub-contractors
- Claiming final payments and establishing approx
- Finish build time
- Assigning subcontractor work and allocating purchase orders
- Daily communication with QA area managers regarding job progress
- Invoice queries from trades and sub-contractors
- Raising purchase orders
- Dealing directly with the Managing Direction
- Water Meter Connections and council submission
- Driveaway Applications and council submission
- Answering queries via email and over the phone
- Experience in pushing client jobs as per management
- Client QBCC issues and maintenance
- Notifying Quality Assurance Managers once final payments have been received and authorizing handover
ACCOUNTS OFFICER
Dixon Homes
08.2013 - 12.2015
- QuickBooks experience
- Printing of daily bank statements
- Bank reconciliations of all subsidiary companies
- Receive, print and stamping of incoming emails/daily mail
- Answering supplier/client emails
- Account filing
- Internal database reports
- Invoicing
- Paying monthly suppliers and daily sub-contractors
- Daily entering of sub-contractor invoices and adhoc bills
- Posting cheques
- Management repeats
CUSTOMER SERVICE REPRESENTATIVE
Dixon Cash Converters Personal Finance
04.2013 - 08.2013
- Reaching targets on a daily basis
- Phone calls to customers
- Follow up customer accounts
- Work in a Team environment
- Customer feedback calls
- Sending customer letters
PROCESSING CLERK AND ADMINISTRATION
SolarpowerRex Pty Ltd
04.2012 - 04.2013
- Processing – Data Entry (110 forms a day)
- Uploading STC forms into the Rec-Registry
- Enter bills/invoices into QuickBooks
- Invoice for Processing Fees in QuickBooks
- Prioritise work in a busy environment under pressure and with multiple demands
- Maintain confidentiality of sensitive information
- Printing Cheques
- Drafting Processing & Collection Agreements
- Organising Spot Confirmation Contracts for customers
- Scanning and Archiving
- Exposure to accounts day to day processes (supplier/customer reconciliation)
- Creating and maintaining supplier live tracking spreadsheets
- Creating step by step checklists for internal processes
- PA experience dealing with queries and tasks from Director, CFO and Manager
- Depositing cheques
- Clean Energy Regulator compliance/audit requests
- Tablet/software testing and improvement
ADMINISTRATION AND RECEPTION
Dixon Homes
09.2011 - 03.2012
- Reception Experience
- Customer Assistance
- Prepare client contracts for Sales Consultants
- Contract and General Filing
- Answering Phones
- Customer Feedback calls
- General House Keeping
- Receiving mail
- New home maintenance
- Appointment setting, realestate.com referrals, house and land packages
- Colour Scheme Co-ordination/selections
SERVICE CASHIER/INVOICE OFFICE ASSISTANT
Woolworths Supermarkets
11.2008 - 09.2011
- Customer Service
- General house keeping
- Customer assistance
- Counting Tills
- Securing Store Safe
- Cash Orders & Pickups
- Answering phone
- Store Tickets System
- Filing
SERVICE CASHIER/TRAININGS SERVICE SUPERVISOR
Woolworths Supermarkets
03.2007 - 08.2008
- Customer Service
- General House Keeping
- Customer Assistant
Education
CERT III Business -
Success Strategies for Team Leaders and Supervisors LMA Australia
01.2020
QCE -
Woodcrest State College
Springfield, QLD01.2019
Skills
- Teamwork
- Organisation
- Planning
- Strong Work Ethic
- Time Management
- Handle Pressure
- Typing
- Data Entry
Personal Information
Date of Birth: 06/01/92
Timeline
CREDIT OFFICER
Volvo Group Australia Pty Ltd
12.2022 - Current
PAYROLL OFFICER & SUPERVISOR
Workcon (QLD) Pty Ltd
05.2022 - 12.2022
PAYROLL OFFICER
Workcon (QLD) Pty Ltd
07.2021 - 05.2022
ADMINISTRATION SERVICES OFFICER
Aquashield Bathrooms
02.2021 - 07.2021
ADMINISTRATION OFFICER
Remondis Australia Pty Ltd
03.2018 - 01.2021
SCHEDULING OFFICER
Dixon Homes
12.2015 - 03.2018
ACCOUNTS OFFICER
Dixon Homes
08.2013 - 12.2015
CUSTOMER SERVICE REPRESENTATIVE
Dixon Cash Converters Personal Finance
04.2013 - 08.2013
PROCESSING CLERK AND ADMINISTRATION
SolarpowerRex Pty Ltd
04.2012 - 04.2013
ADMINISTRATION AND RECEPTION
Dixon Homes
09.2011 - 03.2012
SERVICE CASHIER/INVOICE OFFICE ASSISTANT
Woolworths Supermarkets
11.2008 - 09.2011
SERVICE CASHIER/TRAININGS SERVICE SUPERVISOR
Woolworths Supermarkets
03.2007 - 08.2008
CERT III Business -
Success Strategies for Team Leaders and Supervisors LMA Australia
QCE -
Woodcrest State College
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