Ramona Borg
Personal Stylist
Point Cook,VIC
Overview
16
16
years of professional experience
5
5
Languages
Work History
Personal Stylist
Self Employed Services
Melbourne, VIC
10.2010 - Current
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
- Maintained up-to-date knowledge of new fashions by attending industry events and trade shows, monitoring consumer market trends.
- Researched current fashion trends and competitor activity.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
Ambassador PA /Consular Officer
Ministry Of Foreign Affairs
Bern, Switzerland And Overseas
03.2022 - 12.2022
Customer Service Representative
Organizzazione Turistica Lago Maggiore E Valli
Locarno, TI, Switzerland
01.1999 - 01.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Welcomed, greeted and assisted guests in high-traffic store.
Flight Attendant
Swiss International Airline
Zurich, Switzerland
05.1996 - 05.1998
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
Professional Style Coach - Fashion, Styling, NLP
Personal Stylist / Style Coach
Style Coaching Institute, London 04.2001 -
Ambassador Personal Assistant / Consular Officer -
Internal Training
Department Of Foreign Affairs Of Switzerland 04.2001 -
Bachelor of Business Administration -
Scuola Cantonale Di Commercio
Business School Locarno Switzerland 04.2001 -
Skills
Creativity and ingenuity
Retail and fashion
Accessorizing
Understanding of textures
Knowledge of colors
On set styling
Client rapport building
Relationship building
Understanding of fabrics
Timeline
Ambassador PA /Consular Officer
Ministry Of Foreign Affairs
03.2022 - 12.2022
Personal Stylist
Self Employed Services
10.2010 - Current
Professional Style Coach - Fashion, Styling, NLP
Personal Stylist / Style Coach
04.2001 -
Ambassador Personal Assistant / Consular Officer -
Internal Training
04.2001 -
Bachelor of Business Administration -
Scuola Cantonale Di Commercio
04.2001 -
Customer Service Representative
Organizzazione Turistica Lago Maggiore E Valli
01.1999 - 01.2000
Flight Attendant
Swiss International Airline
05.1996 - 05.1998