Ramona Sione
Ambarvale, Campbelltown,NSW
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying [Type] needs to develop and deliver creative solutions. Dependable [Job Title] with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Leader
Hybrid Aviation
Mascot, NSW
02.2023 - 12.2023
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Set specific goals for projects to measure progress and evaluate end results.
- Reviewed completed work to verify consistency, quality and conformance.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Delegated daily tasks to team members to optimize group productivity.
- Facilitated communication between cross-functional teams within the organization.
- Maintained daily inventory to facilitate successful material distribution.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained positive working relationship with fellow staff and management.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Developed strategies for problem solving and conflict resolution among team members.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Identified needs of customers promptly and efficiently.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
Education
High School Diploma -
Papanui High School
Christchurch New Zealand12-1982
Skills
- Mentoring
- Technical Support
- Documentation and Reporting
- Overtime Management
- Complaint Resolution
- Quality Improvement
- Coaching
- Cash Handling
- Team Supervision
- Shift Scheduling
- Work Planning
- Leading Team Meetings
- Issue Resolution
- Overseeing Daily Activities
- Flexible Schedule
- Giving Constructive Feedback
- Goal Setting
- Team Motivation
- Coaching and Mentoring
- Problem-Solving
- Key Performance Indicators
- Evaluating Employee Work
- Team Check-Ins
- Performance Improvement
- Meeting Facilitation
- Complex Problem-Solving
- Leadership
- Work Planning and Prioritization
- Account Management
- People Management
- Performance Evaluations
- Safety Processes and Procedures
- Onboarding and Orientation
- Safety
- Conflict Resolution
- Attention to Detail
- Client Support
- SOP Adherence
- Teamwork and Collaboration
Affiliations
- Reading
- Excersing
- Sports
Languages
English, Samona
Professional
Certification
- NSW Full Drivers Licence
References
References available upon request.
Timeline
Team Leader
Hybrid Aviation
02.2023 - 12.2023
High School Diploma -
Papanui High School
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