Ramona Zhang
Bankstown,NSW
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Bankstown Sports Club
04.2022 - Current
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Worked with RSA guidelines to ensure safety of customers.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build a strong bond.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Handled the bar independently and accordingly with efficient work flow
Front of House Employee
Oporto
09.2020 - 02.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Front of House Employee
Suzie Dukes
05.2019 - 05.2020
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Education
Bachelors Of Primary Education -
Western Sydney University
Sydney, NSWSkills
- Guest Relations
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Languages
Chinese (Cantonese)
Limited Working
Timeline
Hospitality Worker
Bankstown Sports Club
04.2022 - Current
Front of House Employee
Oporto
09.2020 - 02.2022
Front of House Employee
Suzie Dukes
05.2019 - 05.2020
Bachelors Of Primary Education -
Western Sydney University
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