Ramses Kudsi

I am currently dispatched at Victoria police sites, mainly Forensics, and the VPC (311 spencer St). I have had call centre experience whilst based at the VPC (Victoria Police Centre) control room. Where i received inbound calls, responded to active alarms, corresponded with emergency services, and dispatched police units, CCTV survelliance, and access control. I am currently based at forensics, where my duties include gatehouse, CCTV surveillance, and foot patrols.

• I was based at the Australian Crime Commission (2005-2015) where I had a Neg Vet 1 baseline clearance, and Victoria police clearance (2014 till present). While stationed at ACC, I had a Neg Vet 1 security clearance. I was delegated a position in the control room, where we monitored CCTV, access control, conducted prisoner escorts, registered visitors, scanned witnesses for examination hearings, trained new security personnel, organized the roster, emergency evacuation procedures, and corresponded with both the AFP, Victoria Police, DEA, and the FBI. Ensured the safety and security of court hearings.

• Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
• Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
• Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
• Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
• Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
• Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
• Developed a comprehensive house manual to provide clear instructions for guests during their stay.
• Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
• Maintained high occupancy rates through effective marketing strategies on various online platforms.
• Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
• Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
• Established positive relationships with neighbors and local businesses to promote goodwill within the community.
• Ensuring a pristine environment for incoming guests every time they arrived at the property.
• Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
• Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
• Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
• Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
• Assisted fellow Airbnb hosts in the community by sharing best practices and advice on how to improve their hosting skills and grow their businesses.
• Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
• Utilized advanced analytic tools provided by Airbnb platform insights reports to make data-driven decisions optimizing listing performance over time.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Implemented successful strategies to increase customer satisfaction.
• Managed day-to-day operations of lodging facility, and overseeing the budget.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Created and managed accurate occupancy forecasts and budgets.
• Developed and implemented promotional strategies to increase occupancy.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Evaluated and promptly resolved lodging facility operational issues.
• Oversaw day-to-day operations of the cottage.

I was also stationed at Melbourne Airport as an APO, where I utilised the CT scanner for x-raying incoming passenger luggage, the walk through metal detector, conducted frisk search on suspect passengers, utilised the body scanner (and tested), conducted explosive trace detection on passengers, luggage, and equipment, and conducted vehicle searches. ASIC cleared, emergency evacuation procedures.

Dispatched at John Holland gate (Melbourne airport), gate house duties, vehicle inspection, visitor registration, CCTV surveillance.

Security officer at Westpac Bank (2015), 150 Collins St, & NAB (2005) (800 Bourke St). Duties included foot patrols, CCTV surveillance, concierge experience, visitor registration, and emergency evacuation procedures.

National gallery of Victoria (Federation square), ACMI (Australian Centre of the moving image). Protected paintings and site assets provided an overall physical security presence. CCTV, access control, and visitor registration were performed, along with first aid.

Crowd controller at a number of sporting events, including the MCG, Marvel Stadium, Heidelberg Soccer Club, and Phillip Island concert events, Spice market night club.