Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramsey Clark

Parkdale,VIC

Summary

Highly organised and reliable person with a willingness to learn. Passionate about providing excellent customer service and building relationships within a team. Capable to deal with difficult situations or clients and help problem solve and provide solutions, while maintaining a professional relationship ensuring profitability to a business. With experience in all areas of administration and the ability to handle multiple projects simultaneously with a positive attitude.

Overview

21
21
years of professional experience

Work History

Admin/ Reception

Gross Waddell
06.2022 - Current
  • Welcoming incoming guests in a friendly and professional manner
  • Answering all incoming calls and directing to relevant staff
  • Assist staff in preparing contractual lease and sale documents
  • Confirm appointments, communicate with clients and keep up to date records
  • Ensure reception area is kept clean and presentable to give clients positive first impression
  • Receiving and delivering all incoming deliveries and distributing to correct departments
  • Ordering of all stationary and ensuring amenities are stocked

Office Admin Manager

DRK Fencing
02.2012 - 05.2015
  • Liaising with clients in plans and specifications to identify cost of projects and timelines
  • Prepared quotations in detail to submit to clients and secure new business
  • Sourcing unique materials and stock control, comparing material price to ensure increase in revenue
  • Organised booking's of necessary vehicles and equipment
  • Generating new businesses by contacting potential clients to organise quotes
  • Managed accounts payable, payroll and invoicing
  • Coordinated with clients and suppliers to facilitate timely payments.

Training Event Coordinator

Hotondo Homes
09.2010 - 09.2011
  • Planned and coordinated monthly schedule for all franchising training in each region
  • Liaised with Franchisor's and general management of requirements at each location
  • Coordinated schedules and day to day timelines for conferences
  • Coordinated facilities and programming
  • Organised itineraries and accommodation
  • Managed dietary requirements and organised catering for events
  • Prepared conference manuals and all supporting documents

Receptionist Administrator

One Property Management Group
01.2010 - 12.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered incoming calls, directing clients to individuals addressing specific needs
  • Prepared new lease agreements and renewal agreements and property tenant reports
  • Communicated with client in relation to maintenance requests and repairs
  • General admin duties including organising and maintaining effective filing system

Customer Service Supervisor

Fitness First
03.2002 - 03.2009
  • Welcoming all members and visitors in a friendly and welcoming environment
  • Provided customer service to all members and assisting with enquiries regarding membership
  • Provided administration support to admin manager, preparing direct debit paperwork and assisting in debt collection
  • Managed over 50 customer calls per day in relations to their memberships
  • Handled all complaints and membership issues while ensuring customer satisfaction was priority with resolutions
  • Managed 10-15 staff in my home club on a daily basis
  • Conducted regular training and mentored reception staff on performance oriented strategies and customer service techniques
  • Trained new reception staff on protocols, customer service standard, retail procedures and OHS procedures
  • Managed staff rosters, annual leave, performance reviews and job satisfaction
  • Over seeing maintenance and cleaning and delegating to staff areas that required attention
  • Managed over 20 Customer Service Managers across Victoria, Melbourne CBD and Queensland and assisted in their development and training ensuring KPI's and OHS standards were met
  • Implemented all Fitness First operations procedures and recruitment of staff in all acquisition clubs across Victoria, Queensland and Perth
  • Training of all existing staff that transferred to Fitness First through club acquisitions
  • Provide daily, weekly and monthly reports to General Manager, Regional Manager and National Operations Manager

Education

High School Diploma -

Lauriston Girls College
Armadale

Skills

  • Excellent customer service
  • Personable, reliable and approachable
  • Attention to detail
  • Follow, maintain and implement polices and procedures
  • Administrative and clerical support
  • Time management, organised and efficient in all areas
  • Well spoken with excellent communication skills
  • Ability to multitask many priorities
  • Troubleshooting and resolution

Timeline

Admin/ Reception

Gross Waddell
06.2022 - Current

Office Admin Manager

DRK Fencing
02.2012 - 05.2015

Training Event Coordinator

Hotondo Homes
09.2010 - 09.2011

Receptionist Administrator

One Property Management Group
01.2010 - 12.2010

Customer Service Supervisor

Fitness First
03.2002 - 03.2009

High School Diploma -

Lauriston Girls College

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Ramsey Clark