Ramsha Altaf
Hobart,Australia
Summary
Detail-oriented and organized IT professional with strong problem-solving skills and a commitment to meeting tight deadlines. An enthusiastic team player ready to contribute to organizational success and deliver excellent customer service. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Helpdesk Technician
Interact it
Hobart , TAS
04.2023 - Current
- Provided technical support and assistance to users, resolving various computer-related issues
- Managed helpdesk ticketing systems, ensuring timely responses and resolution of support requests
- Collaborated with team members to enhance customer satisfaction and improve IT services
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
IT Support Engineer
Topline PR
Karachi, Pakistan
01.2022 - 09.2022
- Company Overview: Karachi, Pakistan
- Managed and monitored backups and disaster recovery processes
- Set up and configured new hardware and software systems using Active Directory and SCCM
- Delivered IT support through ServiceNow, handling basic troubleshooting and user inquiries
- Provided technical assistance via remote desktop tools, such as TeamViewer and Remote Desktop
- Maintained and updated IT documentation and automated tasks using PowerShell scripting
- Managed the company's IT infrastructure with monitoring tools like Nagios and PRTG, troubleshooting network and connectivity issues using Wireshark
- Karachi, Pakistan
IT Trainee
SBT Japan
Pakistan, Pakistan
01.2019 - 07.2020
- Company Overview: Pakistan
- Installed and configured software and hardware systems
- Maintained software licenses and applied patches for updates
- Documented core systems configurations, including passwords and system access requirements
- Reviewed system and network performance, making proactive adjustments in line with established IT policies
- Pakistan
Education
Master of Information and Communication Technology - ICT
University of Tasmania
12.2025
Bachelor of Communications -
FUUAST
Pakistan12.2022
Skills
- Problem-solving
- Analytical abilities
- Windows operating system
- Linux operating system
- Networking protocols
- Networking technologies
- Active Directory
- Group Policy
- Communication skills
- Customer service skills
Certification
- Azure Administration
- Server Administration
- Intermediate Endpoint Security
- Managed Detection and Response (MDR)
Languages
English
Full Professional
Timeline
Helpdesk Technician
Interact it
04.2023 - Current
IT Support Engineer
Topline PR
01.2022 - 09.2022
IT Trainee
SBT Japan
01.2019 - 07.2020
Master of Information and Communication Technology - ICT
University of Tasmania
Bachelor of Communications -
FUUAST
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