Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramsha Khan

Lalor,Australia

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

SALES ADVISOR

DAVID JONES
09.2019 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Developed long-lasting client relationships by providing exceptional customer service.
  • Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
  • Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
  • Responded to in-person and telephone requests for information about company offerings.
  • Demonstrated features, answered questions and offered solutions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Trained and mentored new sales representatives.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved or exceeded company-defined sales quotas.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Consulted with businesses to supply accurate product and service information.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.

SALES ASSISTANT

PANDORA
02.2019 - 08.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Supported store management with administrative tasks such as scheduling appointments or updating client records.
  • Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

ADMINISTRATIVE ASSISTANT / RECEPTIONIST

ADSELLS
04.2017 - 12.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Scheduled office meetings and client appointments for staff teams.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Acted as first point of contact and set appointments for prospective clients.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Completed bi-weekly payroll for employees.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

HUMAN RESOURCE MANAGER

MR ADVERTISING
12.2015 - 03.2017
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
  • Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Reduced process gaps while supervising employees to achieve optimal productivity.

HUMAN RESOURCES ASSISTANT

MR ADVERTISING
03.2014 - 11.2015
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Scheduled interviews for candidates across 20 roles.
  • Managed and administered 100% of pre-employment assessments to prospective candidates
  • Assisted with new employee onboarding, and ensured all pre-employment forms were completed within 72 hours
  • Collected feedback after final round interviews, and put together comprehensive compensation packages for prospective hires
  • Advised senior leadership on key personnel decisions.
  • Filed papers and documents into employee files
  • Consistently met my short and long-term targets.
  • Answered calls, responded to emails, and spoke with clients face-to-face.
  • Processed a range of documentation and entered information into databases.
  • Trained, coached, and supervised new staff members.
  • Organized new employee orientation schedules for new hires.
  • Supported HR Manager in strategic planning sessions focused on organizational development and growth.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Education

Master of Business Administration -

Binary University
01.2017

Bachelor of Commerce -

University of Karachi
01.2014

Skills

  • Lead Qualification
  • Competitor Analysis
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales Presentations
  • Client Service
  • Complex Problem-Solving
  • Strategic Planning
  • Staff Training
  • Records Management
  • Strategic Prospecting
  • Objection handling
  • CRM Management
  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Customer Service
  • Computer Skills
  • Effective customer service
  • Office Management
  • Scheduling and calendar management
  • Documentation and control
  • Human Resources Support

Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

SALES ADVISOR

DAVID JONES
09.2019 - Current

SALES ASSISTANT

PANDORA
02.2019 - 08.2019

ADMINISTRATIVE ASSISTANT / RECEPTIONIST

ADSELLS
04.2017 - 12.2018

HUMAN RESOURCE MANAGER

MR ADVERTISING
12.2015 - 03.2017

HUMAN RESOURCES ASSISTANT

MR ADVERTISING
03.2014 - 11.2015

Master of Business Administration -

Binary University

Bachelor of Commerce -

University of Karachi

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Ramsha Khan