Ramsha Mudassir
Summary
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential.
Offering 3 years of experience with passion for building strong rapport with faculty, students and caregivers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Knowledgeable and dedicated customer service professional with experience in Retail industry as well
Overview
7
7
years of professional experience
Work History
Child Care Educator
G8 EDUCATION - Penguin Child Care - Casual
11.2023 - Current
- Utilized creative teaching strategies to engage students in classroom.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Assessed student progress and provided feedback on educational development.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behaviour.
- Developed and implemented behaviour management plans.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Supported students in developing self-esteem and self-confidence.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Child Care Educator
Family Day Care - Part Time
01.2022 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviours and related issues.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Customer Service Assistant
ITAL
08.2020 - 01.2022
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered customer questions about product availability.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Educated customers on promotions to enhance sales.
- Submitted completed orders quickly to maximize delivery efficiency.
- Delivered prompt service to prioritize customer needs.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Preston Market
01.2018 - 07.2020
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Attended to customer complaints and processed product return or replacement requests.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Protected products from damage by using proper packaging and bagging techniques.
- Assisted customers in making informed purchase choices and selecting products.
Education
Certificate IV - Certificate IV in School Based Education Support
Australian College of Professional Studies
Melbourne, VIC06.2025
Diploma - Early Childhood Education And Care
Realtime Education
12.2021
Certificate - Business And Finance
ACCA
Skills
- Early Childhood Education
- Student Engagement
- Curriculum Planning
- Parent-Teacher Communication
- Client Needs Assessment
- Customer Complaint Resolution
- Product Knowledge
- Payment processing
- Retail store support
- Stock management
- Cash Register Operation
- New Product Information
- CRM
- Order fulfillment
- Payment Processing
- Sorting
- Key Performance Indicators (KPIs)
- Stocking and Display Maintenance
- Customer service
- Organization and Time management
- Adaptability
- Multitasking abilities
- Flexible & Adaptable
- Self-motivated professional
Accomplishments
- Supervised team of 7 staff members.
- Awarded for best Customer Service Assistant.
Timeline
Child Care Educator
G8 EDUCATION - Penguin Child Care - Casual
11.2023 - Current
Child Care Educator
Family Day Care - Part Time
01.2022 - Current
Customer Service Assistant
ITAL
08.2020 - 01.2022
Customer Service Representative
Preston Market
01.2018 - 07.2020
Certificate IV - Certificate IV in School Based Education Support
Australian College of Professional Studies
Diploma - Early Childhood Education And Care
Realtime Education
Certificate - Business And Finance
ACCA
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