RAMSHA PRASADAM
WARNERSBAY,NSW
Summary
Results-driven operations manager with expertise in inventory management and customer service. Proven ability to streamline processes and enhance staff training, achieving higher efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
MANAGER
MEDCO WARATAH
Waratah
10.2025 - Current
- Managed daily operations to ensure efficiency and adherence to company standards.
- Trained new staff on procedures and company policies for effective onboarding.
- Monitored inventory levels to maintain adequate supplies for operational needs.
- Developed schedules for staff to optimize resource allocation and productivity.
- Implemented safety protocols to promote a secure working environment for all employees.
- Resolved employee issues promptly to maintain a positive workplace atmosphere.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
Store Manager
MEDCO SINGLETON
SINGLETON
05.2023 - 08.2025
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members and provided training on customer service standards.
- Coordinated inventory management and maintained optimal stock levels.
- Implemented visual merchandising strategies to enhance product displays.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Monitored sales trends and suggested improvements to optimize performance.
- Facilitated team meetings to communicate goals and address challenges.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Master of Science - Mechanical Engineering
Western Sydney University
Sydney, NSW04-2021
Skills
- Operations management
- Inventory management
- Quality control
- Sales optimization
- Team leadership
- Staff training
- Customer service
Languages
English
Professional
Timeline
MANAGER
MEDCO WARATAH
10.2025 - Current
Store Manager
MEDCO SINGLETON
05.2023 - 08.2025
Master of Science - Mechanical Engineering
Western Sydney University