Ram Shankar Sah
Granville,NSW
Summary
Experienced ICT Support and Security Engineer with a strong background in IT infrastructure, technical support, and cybersecurity. Demonstrated expertise in ensuring operational excellence and safeguarding enterprise IT systems. Proven track record of driving compliance with ISO and HIPAA standards through strategic process implementation. Skilled at streamlining workflows, enhancing security measures, and fostering collaboration across teams.
Overview
1
1
Certification
Work History
ICT Support & Security Engineer
Big Picture Medical
08.2023
- Conducted comprehensive assessments of systems, networks, and applications to identify, prioritize, and mitigate potential security risks.
- Developed and enforced security policies, standards, and procedures to safeguard organizational assets and ensure compliance with ISO and HIPAA standards.
- Monitored and resolved high-priority security incidents, collaborating with clinical and GRC teams for critical cases (P1/P2 incidents).
- Managed and optimized endpoint security solutions such as N-Able RMM, ABM MDM, SentinelOne EDR and Bitdefender for proactive threat detection and remediation.
- Performed risk assessments on new projects and initiatives, identifying potential threats early in the planning process to ensure proper mitigation strategies were implemented from the outset.
- Managed company Bring Your Own Device program, onboarding employee devices and verifying absence of inherent security threats.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Executed vulnerability scans and collaborated with teams to remediate identified risks and ensure secure configurations.
- Configured and maintained firewalls, VPNs, intrusion detection/prevention systems (IDS/IPS), and endpoint security solutions to protect infrastructure.
- Designed and implemented web filtering, mail security, and access control policies to mitigate attack vectors.
- Strengthened threat detection through SIEM platforms by analyzing logs and responding promptly to suspicious activities.
- Delivered cybersecurity training and phishing awareness programs to elevate staff awareness and compliance.
- Ensured secure configuration management by overseeing patch management processes and implementing SDLC practices.
- Managed cloud-based security tools and enforced controls across hybrid environments, including securing VPN and remote access solutions.
ICT Support Engineer
Big Picture Medical
03.2023 - 08.2023
- Delivered expert-level IT support, troubleshooting and resolving hardware, software, and network issues
- Managed helpdesk ticketing systems, ensuring prompt tracking and resolution of incidents
- Conducted regular maintenance and updates on IT infrastructure to optimize system performance
- Administered user accounts and access controls, ensuring seamless onboarding/offboarding processes
- Maintained accurate inventory of IT assets and facilitated timely procurement of hardware and software
- Supported internal operations through robust platform management for tools like Monday.com and SysAid
- Collaborated with internal teams to address platform-related issues and ensure smooth operations
Education
Professional Year -
Performance Education
Sydney, NSW12.2023
Bachelor of Science - Information and Technology
Federation University Australia
Sydney, NSW01.2022
Skills
- Network & Endpoint Security
- Incident Management & Escalation
- Identity and Access management
- Operating system hardening
- Vulnerability assessment
- Risk assessment
- Compliance (ISO, HIPAA) & Audit Support
- Data loss prevention techniques
- Mobile device security
- Physical security measures
- Cybersecurity Training & Awareness
- IT Support & Troubleshooting
Certification
- Cybersecurity Awareness Training – KnowBe4
- Data Security Training – NHS e-Learning
- CompTIA Security+ (ACS)
Timeline
ICT Support & Security Engineer
Big Picture Medical
08.2023
ICT Support Engineer
Big Picture Medical
03.2023 - 08.2023
- Cybersecurity Awareness Training – KnowBe4
- Data Security Training – NHS e-Learning
- CompTIA Security+ (ACS)
Professional Year -
Performance Education
Bachelor of Science - Information and Technology
Federation University Australia
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