RAMU MARIKANTI
Altona Meadows,Australia
Summary
Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Manager
HOBAN Recruitment
04.2023 - Current
- Evaluated performance metrics to refine strategies for ongoing success.
- Developed strategic delivery roadmaps to align with organizational goals.
- Built strong relationships with clients by proactively addressing concerns and feedback.
- Guided cross-functional teams with clear communication and defined goals.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Supervised delivery staff and general productivity.
- Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
Casual FOH Team Member
Melbourne Art Fair
02.2024 - 02.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Project Manager
HOBAN Recruitment
12.2016 - 04.2023
- Coordinated with external vendors to ensure deliverables met project specifications.
- Created detailed schedules for project milestones to ensure timely completion.
- Guided team members in prioritizing tasks to align with project objectives.
- Identified potential project risks with thorough analysis and developed mitigation strategies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Recruited and oversaw personnel to achieve performance and quality targets.
Team Leader and Line Supervisor
Hoban Recruitment
08.2016 - 07.2018
- Worked on a variety of casual assignments for premium clients, while studying
- Roles occupied include Customer Service, Signage (Install and uninstall) Lead, Usher, Brand ambassador, Letterbox Distributor and many more
Project Support Coordinator
Metro Trains Melbourne
04.2018 - 06.2018
- Developed workflow optimizations, reducing operational bottlenecks and enhancing team productivity.
- Managed client onboarding processes, improving customer retention and satisfaction rates.
- Implemented troubleshooting protocols, reducing average resolution time for technical incidents.
- Utilized JIRA to streamline incident tracking and resolution, enhancing team efficiency.
- Coordinated meetings and events for internal and external groups.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Surveyor
Roy Morgan Research
10.2017 - 06.2018
- Operated surveying instruments to gather accurate measurements.
- Communicated findings with clients for informed decision-making.
- Performed topographic surveys for accurate mapping of terrain.
- Ensured adherence to local regulations by following surveying guidelines.
Customer Service Representative
Staff Australia
02.2016 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Letterbox Distributor
Staff Australia
02.2016 - 12.2016
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Coordinated promotional events to showcase products and drive brand awareness.
Crew Trainer
British Petroleum
03.2016 - 08.2016
- Trained crew in cash reconciliations, refunds, petty cash, safe procedure
- On boarding new employees via strict processes and procedures including safety, equipment handling and fatigue management
- Rostering for specific site (6 employees)
Education
Master of Science - Electrical Engineering And Management
Deakin University
Waurn Ponds, VIC01.2018
Bachelors - Electrical & Electronics Engineering
JNTUH
01.2015
Board of Intermediate education -
Resonance Junior college
01.2011
Board of Secondary Education -
V.v.k High school
01.2009
Skills
- Distribution coordination
- Project scheduling
- Team supervision
- Incident management
- Schedule coordination
- Cost estimation
- Delivery management
- Resource management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
Accomplishments
- Supervised team of 100+ staff members.
Professionalmemberships
- IEEE Student Membership, 2015
- DUSA - Deakin Union Student Association Student Golden Membership, 2015
- TTSA (Train Track Safety Awareness) from Metro Academy
- Drug and Alcohol Testing License
- Mat Lab Workshop - Advanced, JNTUH
Career Overview
Studied master’s in electrical and Renewable Energy Engineering and Management with an excellent work ethic and an ability to learn and adapt to a changing environment. Demonstrated excellent customer service, working effectively in teams developing strong relationships coupled with strong organizational skills. I have also completed an Internship with KTPS in Switch gear protection systems and learnt about the internal and external technical principals related to Thermal power plant and MATLAB proficiency.
Certification
- 10275NAT - Course in Workplace Drug Testing
(breath alcohol) (oral fluid - saliva) (urine) - 2019
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy helping others and giving back to the community
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Casual FOH Team Member
Melbourne Art Fair
02.2024 - 02.2024
Delivery Manager
HOBAN Recruitment
04.2023 - Current
Project Support Coordinator
Metro Trains Melbourne
04.2018 - 06.2018
Surveyor
Roy Morgan Research
10.2017 - 06.2018
Project Manager
HOBAN Recruitment
12.2016 - 04.2023
Team Leader and Line Supervisor
Hoban Recruitment
08.2016 - 07.2018
Crew Trainer
British Petroleum
03.2016 - 08.2016
Customer Service Representative
Staff Australia
02.2016 - 12.2016
Letterbox Distributor
Staff Australia
02.2016 - 12.2016
Bachelors - Electrical & Electronics Engineering
JNTUH
Board of Intermediate education -
Resonance Junior college
Board of Secondary Education -
V.v.k High school
Master of Science - Electrical Engineering And Management
Deakin University
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