Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RAMYA CHUGH

Canberra,ACT

Summary

I am a final-year Bachelor of Information Technology student majoring in Data Science, set to graduate by the end of this year. My academic background, combined with hands-on experience, has equipped me with strong analytical and problem-solving skills, particularly in Agile environments. I have a proven ability to manage the end-to-end delivery of projects, from defining requirements and creating detailed documentation to facilitating smooth communication between technical and non-technical teams. My strong interpersonal skills enable me to effectively collaborate with stakeholders, ensuring that project goals are met with precision and creativity. I am highly self-motivated and proactive, with a keen interest in driving innovation and delivering impactful solutions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Telstra
09.2023 - Current
  • Ensured clear and proactive communication with customers, accurately addressing their needs and expectations.
  • Handled high-stress situations with professionalism, effectively resolving conflicts.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Developed strong product knowledge to offer recommendations based on individual needs.
  • Mentored junior consultants, promoting teamwork to enhance customer service and exceed goals
  • Adapted to a diverse range of software and technologies across different systems, including legacy systems, cloud-based solutions, and integrations with multi-national corporations (MNCs).

Software Solutions Internship

DeLV
05.2023 - 08.2023
  • Operated in Agile environment, consistently adapting to iterative project demands and fostering a flexible, responsive workflow.
  • Led daily stand-ups as Scrum Master, resolving blockers and driving team.
  • Communicated complex technical information to non-technical clients in a clear and concise manner, ensuring that all stakeholders had a solid understanding of project goals, progress, and outcomes.
  • Researched and documented projects meticulously, ensuring that all materials were clear, concise, and accessible for all stakeholders.
  • Facilitated smooth communication with clients, defining project scope, timelines, and work breakdown structures (WBS), and crafting detailed user stories and use cases.
  • Motivated team and balanced collaboration with independent work to deliver projects on time.
  • Hands-on experience with various tools and technologies, including React Native, Android Studio, Docker, and Azure DevOps, to deliver high-quality solutions across different projects.

Customer Service & Inventory Management

IGA Supermarket
05.2022 - Current
  • Fostered positive customer relationships, leading to increased repeat business.
  • Exhibited strong organizational and time management skills while juggling multiple tasks.
  • Stocked, tagged, and displayed merchandise according to requirements.
  • Trained cashiers on policies, cash handling, and customer service, ensuring a highly skilled team.

Crew Member

McDonald's
07.2022 - 10.2023
  • Operated front counter, drive-thru, and various other areas, adapting to different roles as needed.
  • Thrived in fast-paced environment, consistently maintaining quality and standards.
  • Demonstrated strong multitasking abilities, efficiently handling multiple orders simultaneously without compromising quality.
  • Collaborated effectively with teammates and accepted coaching from management to improve performance.

Education

Bachelor - Information Technology And Data Science

University of Canberra
Canberra, ACT
11.2024

High School - Science Education

Bhavan Vidyalaya
Chandigarh, India
07.2021

Skills

  • Python, R language
  • EDA and Data Wrangling
  • System Modelling
  • Database Management
  • Agile Methodology
  • Research
  • Documentation
  • Strong Communication skills
  • Presentation Skills
  • Adaptable
  • Creative
  • Emotional intelligence

Certification

SAIEP- Study Australia Industry Experience Program

April 2023

AWARDS and ACCOMPLISHMENTS

  • Deans Excellence Award 2022
  • Deans Excellence Award 2023

Timeline

Customer Service Representative

Telstra
09.2023 - Current

Software Solutions Internship

DeLV
05.2023 - 08.2023

Crew Member

McDonald's
07.2022 - 10.2023

Customer Service & Inventory Management

IGA Supermarket
05.2022 - Current

Bachelor - Information Technology And Data Science

University of Canberra

High School - Science Education

Bhavan Vidyalaya

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RAMYA CHUGH