RAMYA Vasudevan
Brisbane,QLD
Summary
From being a dedicated and results-oriented Customer Service Executive with over 15 years of experience in the corporate and media industry, I have poised to make a meaningful career transition into the role of a childcare worker to become an enthusiastic educator in creating and fostering learning environments for students to raise confidence and expand knowledge base.
Overview
18
18
years of professional experience
Work History
Program Educator
Jabiru
12.2023 - Current
- Enhanced student comprehension by developing and implementing interactive learning activities.
- Boosted student participation by incorporating engaging group projects and collaborative tasks.
- Established positive environment that fostered open communication and mutual respect among students.
- Fostered strong relationships with parents through regular communication about their child''s growth progress and any areas for improvement.
- Implemented behaviour management techniques while maintaining fair and consistent approach to discipline within childcare setting.
Executive Assistant
JV Synergies
07.2020 - 11.2023
- Multi-disciplinary business advisory firm for SMEs, Brisbane, manage portfolio of 50 plus business clients, achieving average customer satisfaction score of 95%
- Increased client retention by 20% through personalized quarterly business reviews and strategy upselling
- Collaborate cross-functionally with sales and product teams to identify opportunities for product improvements based on customer feedback.
Assistant Manager & Student Counsellor
Australia Wide Training Institute
09.2019 - 06.2020
- Created safe, multicultural environment welcoming to all individuals and groups
- Promoted College's spirit by developing and implementing engaging activities
- Informed students and staff regarding campus organizations, events, and available department opportunities
- Coordinated program and committee meetings of faculty, students, and community members
- Answered and made calls, scheduled appointments, and maintained records and files
- Implemented strategies to increase student recruiting, engagement, and retention
- Coordinated and supervised academic advising activities.
- Self-motivated, with a strong sense of personal responsibility.
Operations Executive
Sun Network Ltd
03.2013 - 07.2019
- India's largest Television and radio Broadcaster & Indian Premier League (IPL) cricket team owner, India, successfully established and maintained crucial relationships with International Cricket Players during the Indian Premier League and Champions Trophy, fostering a positive image for the company and securing strategic partnerships
- Played pivotal role in optimizing ticketing processes and logistics, resulting in 60% improvement in ticketing efficiency, access accreditation and ensuring smooth event operation
- Spearheaded multiple high-impact projects that not only met but consistently exceeded profit forecasts for every quarter while collaborating closely with executive team.
Operations Manager
Radio Mirchi
01.2011 - 02.2013
- Demonstrated exceptional coordination skills in working with celebrities for on-air promotions and live events, ensuring seamless execution and contributing to station's reputation for professionalism and excellence
- Successfully orchestrated and managed series of high-profile events and shows, consistently exceeding audience attendance and engagement targets, enhancing station's brand visibility, and creating memorable experiences for listeners
- Played integral role as part of Programming team for daily on-air shows, actively contributing to content creation, format improvements, and listener engagement strategies, resulting in increased show ratings and audience retention.
Senior Executive
The Chimps Brand Consultants
02.2009 - 06.2009
- Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
- Developed high-performing teams by recruiting top talent and fostering environment conducive to professional development and personal growth.
- Cultivated culture of continuous improvement by promoting open communication channels for feedback from all levels within organization.
Client Relationship Officer
Utopia BPO Private Ltd
10.2007 - 10.2008
- Established strong client relationships by consistently providing excellent customer service and addressing client needs.
- Enhanced client satisfaction by effectively resolving issues, ensuring smooth transactions, and maintaining clear communication.
- Collaborated with cross-functional teams to develop tailored solutions for each client''s unique requirements.
Customer Support Executive
SM Technologies
04.2007 - 08.2007
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Mentored junior team members to enhance their skills and improve overall team performance.
Childcare Educator
Fun kids Learning Day Care Centre
01.2006 - 03.2007
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering nurturing learning environment for all children.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
Education
Diploma of - Community Services
Study Wise College
Brisbane, QLD01.2024
Diploma of Hospitality Management -
Skills Institute
Brisbane01.2019
Bachelor of Business Administration -
Soka Ikeda College of Arts & Science For Women, University of Madras
India01.2006
Skills
- Customer Relationship Management (CRM)
- Creativity
- Innovative Problem Solving
- Excellent Communication
- Empathy
- Active Listening
- Team Leadership
- Project Management
- Customer onboarding
- Enthusiasm
- Account Management
- Patience
- Play-Based Learning
- Child Development
- Student Motivation
Work Rights And Availability
Currently on Bridging Visa for Partner Visa 820, Possess Full time work rights., Full time availability, Available for Immediate start, Open to work towards gaining Childcare Cert III / Diploma qualifications in OSHC.
References
- Vishnu Mohan, Managing Director, vishnu@jvsynergies.com, 0402 043 744
- Deepa Vombathkere, Service Manager, Deepa.vombathkere@jabiru.org.au, 0409 542 846
Timeline
Program Educator
Jabiru
12.2023 - Current
Executive Assistant
JV Synergies
07.2020 - 11.2023
Assistant Manager & Student Counsellor
Australia Wide Training Institute
09.2019 - 06.2020
Operations Executive
Sun Network Ltd
03.2013 - 07.2019
Operations Manager
Radio Mirchi
01.2011 - 02.2013
Senior Executive
The Chimps Brand Consultants
02.2009 - 06.2009
Client Relationship Officer
Utopia BPO Private Ltd
10.2007 - 10.2008
Customer Support Executive
SM Technologies
04.2007 - 08.2007
Childcare Educator
Fun kids Learning Day Care Centre
01.2006 - 03.2007
Diploma of - Community Services
Study Wise College
Diploma of Hospitality Management -
Skills Institute
Bachelor of Business Administration -
Soka Ikeda College of Arts & Science For Women, University of Madras
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