Ramya Vasudevan
Brisbane,Australia
Summary
Dedicated community services professional with over 15 years of experience across client support, operations management, and childcare. Holds a Diploma of Community Services complemented by knowledge of crisis intervention and trauma-informed practices. Recognised for exceptional communication skills and the ability to engage with people from diverse cultural and social backgrounds. Committed to ethical conduct, empathy, and upholding the highest standards of care when assisting vulnerable individuals. Proven capacity to balance administrative duties with compassionate client service, ensuring seamless and supportive service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Child Educator
Jabiru Community College
12.2023 - Current
- Maintain a safe, nurturing environment for school-aged children, including those with trauma, learning difficulties and disabilities (e.g. ADHD, Autism Spectrum Disorder).
- Build trust and open communication with children, parents and guardians, providing regular updates on progress and wellbeing.
- Collaborate with colleagues to design inclusive, engaging activities, resulting in a notable increase (approx. 50%) in student participation and engagement.
- Apply trauma-informed practices and patience to support children exhibiting challenging behaviours, ensuring each child feels heard, supported and secure.
Executive Assistant
JV Synergies
07.2020 - 11.2023
- Managed a portfolio of 50+ business clients for a multidisciplinary advisory firm, providing high-quality service that achieved an average client satisfaction score of 95%.
- Increased client retention by 20% through personalised quarterly business reviews and proactive follow-ups, demonstrating attentiveness to client needs and relationship-building skills.
- Performed diverse administrative tasks including scheduling executive meetings, coordinating communications, and maintaining confidential client records to support smooth business operations.
Assistant Manager & Student Counselor
Australia Wide Training Institute (AWTI)
09.2019 - 06.2020
- Created a safe, inclusive campus atmosphere welcoming students from diverse backgrounds and needs.
- Advised students on available support services, events, and development opportunities, connecting them to appropriate campus and community resources.
- Handled key administrative duties such as answering enquiries, scheduling appointments, maintaining student records, and organising meetings between faculty, students and community members.
- Utilised strong interpersonal skills to support students facing personal or academic challenges, guiding them with empathy and confidentiality.
Operations Executive
Sun Network Ltd
03.2013 - 07.2019
- Built and maintained strong relationships with high-profile stakeholders (including international sports figures), representing the organisation professionally and securing strategic partnerships.
- Optimised event operations processes (ticketing, logistics and accreditation), achieving approximately 60% improvement in efficiency and ensuring the smooth delivery of large-scale events.
- Led multiple complex projects from planning to execution in a high-pressure environment, consistently meeting strict deadlines and exceeding performance targets through effective coordination and team collaboration.
Operations Manager
Radio Mirchi (FM Radio Station)
01.2011 - 02.2013
- Coordinated on-air promotions and live events featuring well-known public figures, ensuring seamless execution and bolstering the station's reputation for professionalism.
- Collaborated with the programming team to develop engaging content and listener outreach strategies, contributing to increased audience engagement and higher show ratings.
- Managed daily operational tasks and staff scheduling, maintaining an organised workflow in a dynamic broadcast environment.
Senior Executive, Client Servicing
The Chimps Brand Consultants
02.2009 - 06.2011
- Managed client accounts and marketing projects, ensuring deliverables met client objectives and maintaining strong client relationships.
Client Relationship Officer
Utopia BPO Pvt Ltd
10.2007 - 10.2008
- Provided customer service and support in a business process outsourcing environment, handling client communications and resolving enquiries.
Customer Support Executive
SM Technologies
04.2007 - 08.2007
- Assisted customers with technical enquiries and service requests, developing foundational skills in customer support and effective communication.
Education
Diploma - Community Services
Study Wise College
Brisbane, QLD01.2024
Diploma - Hospitality Management
Skills Institute
Brisbane, QLD06.2019
Bachelor of Business Administration - undefined
Soka Ikeda College of Arts & Science (University of Madras)
12.2006
Skills
- Trauma-Informed Communication
- Client Support & Advocacy
- Administrative Proficiency
- Cultural Sensitivity
- Teamwork & Collaboration
- Ethical & Professional Conduct
Certification
- Provide First Aid & CPR Certification, Includes emergency life support and first aid in education and care settings.
- Blue Card (Working with Children Check, QLD)
Timeline
Child Educator
Jabiru Community College
12.2023 - Current
Executive Assistant
JV Synergies
07.2020 - 11.2023
Assistant Manager & Student Counselor
Australia Wide Training Institute (AWTI)
09.2019 - 06.2020
Operations Executive
Sun Network Ltd
03.2013 - 07.2019
Operations Manager
Radio Mirchi (FM Radio Station)
01.2011 - 02.2013
Senior Executive, Client Servicing
The Chimps Brand Consultants
02.2009 - 06.2011
Client Relationship Officer
Utopia BPO Pvt Ltd
10.2007 - 10.2008
Customer Support Executive
SM Technologies
04.2007 - 08.2007
Diploma - Hospitality Management
Skills Institute
Bachelor of Business Administration - undefined
Soka Ikeda College of Arts & Science (University of Madras)
Diploma - Community Services
Study Wise College
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