Ramya Krishna Bairi
74 Bolivar Esplanade, Truganina,VIC
Summary
Proven Customer Care Executive at ACT Fibernet, adept in call center operations and customer support, significantly enhanced customer satisfaction. Skillfully managed high-volume inquiries, demonstrating excellent problem-solving abilities and a commitment to positive outcomes. Specializes in turning customer challenges into resolutions, leveraging both technical and interpersonal skills to exceed expectations.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
ACT Fibernet
11.2022 - 05.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Education
Bachelor of Science -
Trinity Degree College
Andhra Pradesh07.2020
Board of Intermediate -
Trinity Junior College
Andhra Pradesh07.2016
BOARD OF SECONDARY EDUCATION -
ZP HIGH SCHOOL
ANDHRA PRADESH07.2014
Skills
- Customer Support
- Excellent problem-solving abilities
- Call Center Operations
- Customer service background
- Customer Response
- Customer Service
Timeline
Customer Care Executive
ACT Fibernet
11.2022 - 05.2024
Bachelor of Science -
Trinity Degree College
Board of Intermediate -
Trinity Junior College
BOARD OF SECONDARY EDUCATION -
ZP HIGH SCHOOL
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