Ramyasree Gireddy
Melbourne,VIC
Summary
Dynamic Technical Support Representative with a proven track record at Infosys India, excelling in network troubleshooting and hardware diagnostics. Passionate about enhancing customer satisfaction through effective problem-solving and technical documentation. Adept in Linux and configuration management, I thrive in collaborative environments, consistently improving support processes and delivering exceptional service.
Experienced Technical Support Representative with strong background in resolving complex technical issues, enhancing operational efficiency, and optimizing customer satisfaction. Exhibit adeptness in software troubleshooting, network configuration, and IT service management protocols. Demonstrated ability to guide clients through step-by-step solutions while maintaining high engagement levels. Proven capacity for proactive problem-solving, critical thinking, and strategic planning contributes to improved business productivity.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Representative
Infosys India
Hyderabad, Telangana
07.2020 - 04.2025
- Provided technical support for software and hardware issues to customers.
- Assisted users in troubleshooting network connectivity problems effectively.
- Documented customer interactions and resolutions in the ticketing system.
- Collaborated with team members to improve support processes and documentation.
- Maintained knowledge of company products to enhance customer service quality.
Education
Bachelor of Technology - Computer Science
JNTUH
Hyderabad , Telangana 07.2016 - 09.2020
Skills
- Network troubleshooting
- Software installation
- Hardware diagnostics
- Technical documentation
- Linux
- Configuration management
- Shell scripting
Timeline
Technical Support Representative
Infosys India
07.2020 - 04.2025
Bachelor of Technology - Computer Science
JNTUH
07.2016 - 09.2020