Ramyasree GIREDDY
Wyndham Vale,VIC
Summary
- Possessing excellent communication skills and positive, customer-focused attitude. Knowledgeable in troubleshooting technical issues and proficient in using customer support software. Dedicated to delivering exceptional service and resolving customer inquiries efficiently.
Overview
5
5
years of professional experience
Work History
Customer Support
Y Axis
08.2025 - Current
- Managed client inquiries in line with consultancy policies and procedures, ensuring timely, professional, and efficient responses.
- Provided excellent front-line service to clients by acting as the first point of contact for questions and concerns related to migration and education pathways.
- Assisted clients with day-to-day migration and education inquiries through multiple communication channels including phone calls, online chat, email, and social media.
- Identified opportunities to guide clients toward suitable migration and education services based on their goals and eligibility.C
- Contributed to enhancing and continuously improving the overall client experience by delivering empathetic, accurate, and clear support.
Customer Service Representative
Infosys BPM
12.2020 - 06.2025
- Handled customer queries via phone, email or chat while maintaining high levels of customer satisfaction.
- Resolved product/service issues by performing step-by-step troubleshooting.
- Logged, tracked, and closed tickets within SLAs using ticketing systems.
- Documented processes, updates, and resolutions to support accurate reporting.
- Collaborated with team members and supervisors to escalate and resolve complex issues.
- Supported team leads with daily reports, ticket audits, and quality checks.
Education
Bachelor of Technology - Computer Science And Engineering
JNTUH
Hyderabad, Telangana Skills
- Customer Service & Support
- Call Handling (Inbound/Outbound)
- Ticketing Tools (ServiceNow / Jira / Zendesk)
- Email & Chat Support
- Escalation Handling
- Problem Solving & Troubleshooting
- MS Office (Word, Excel, Outlook)
- Time Management
Timeline
Customer Support
Y Axis
08.2025 - Current
Customer Service Representative
Infosys BPM
12.2020 - 06.2025
Bachelor of Technology - Computer Science And Engineering
JNTUH