Ramzi Salim
IT Supervisor
Melbourne,VIC
Summary
Energetic Computer Engineer with a strong background in telecommunications technical experience, encompassing a wide range of equipment. Proficient in routing and switching, backed by CCNA Course. Skilled in effectively reporting, supervising, and managing teams to ensure project success. Adept at leveraging technical expertise to drive efficient operations. Strong communication and collaboration abilities for seamless coordination across stakeholders. Committed to staying updated with emerging technologies and industry trends to deliver continuous improvements in network infrastructure and overall system performance
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Supervisor
AMERICAN ACADEMY for staffing & Solutions
, SAUDI ARABIA
06.2019 - 05.2023
- Successfully executed installations, maintenance, and repairs for complex internal computer hardware and diverse software applications, contributing to uninterrupted operations and enhanced system performance.
- Demonstrated troubleshooting expertise, promptly resolving computer hardware and software malfunctions, minimizing downtime, and ensuring seamless workflow.
- Strategically recommended and implemented new hardware and software purchases, resulting in improved system efficiency and cost-effective solutions.
- Proactively served as a reliable backup for staff members, swiftly responding to system failures and maintenance emergencies, guaranteeing uninterrupted business operations.
- Maintained a meticulous approach to follow detailed operational processes and procedures for analyzing, escalating, and remediating information security incidents, ensuring a secure computing environment.
- Effectively communicated technical information to non-technical individuals, fostering better understanding and enabling users to operate systems efficiently.
- Provided outstanding end-user support, responding to support requests promptly and guiding individuals through basic troubleshooting tasks, resulting in increased user satisfaction.
- Expertly monitored server room, wireless network, and other server infrastructure, proactively ensuring the smooth operation of systems and mitigating potential issues.
- Successfully established, repaired, and optimized networks by implementing efficient wiring, cabling, and devices, resulting in enhanced network performance and reliability.
- Assumed responsibility for maintaining office PCs, networks, and mobile devices, ensuring a well-functioning and interconnected work environment.
- Proficiently set up PCs, projectors, and microphones for video conferencing rooms, facilitating seamless communication and collaboration during remote meetings.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
Network Administrator & IP Phone Technical Engineer
JPS, UBM
, JORDAN
09.2017 - 06.2019
- Successfully utilized Cisco Call Manager functions, including configuration, administration, and maintenance, to ensure smooth operation of telephony systems.
- Demonstrated strong troubleshooting skills and conducted thorough testing to diagnose and resolve network issues promptly, minimizing downtime and optimizing network performance.
- Effectively managed and coordinated project work and support functions with other team members, ensuring efficient collaboration and timely project delivery.
- Expertly conducted routing and switching troubleshooting, identifying, and resolving network connectivity issues, enhancing network reliability and performance.
- Implemented effective monitoring systems to track network and telephony devices, enabling proactive identification of performance issues and load thresholds, resulting in optimized network operations.
- Streamlined network management processes by developing and implementing efficient device tracking systems, improving overall network efficiency and reducing operational complexities.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Engineering - Computer & Electronics Engineering
Skills
- Documentation and reporting
- Budget administration
- Infrastructure development
- Agile framework
- Dependable and Responsible
- Critical Thinking
- Problem-Solving
- Self-Motivated
- Maintenance and Repair
- Requirements analysis
- Risk mitigation planning
Accomplishments
- Acted as a key responder during a critical server failure, swiftly restoring operations and minimizing data loss, earning commendation from senior management for quick and efficient action.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Received positive feedback from end-users for delivering training sessions on software usage, resulting in a 95% reduction in helpdesk tickets related to common user errors
References
References: Available upon request
Languages
Languages
English
Professional
Arabic
Native/ Bilingual
Certification
- Certified PMP, (Project Management institute) - Active
- Certified CCNA (Cisco Computer Networks)
- Ipaso Training.
- GSM & RAN Training.
- Computer Maintenance Training
Timeline
IT Supervisor - AMERICAN ACADEMY for staffing & Solutions
06.2019 - 05.2023
Network Administrator & IP Phone Technical Engineer - JPS, UBM
09.2017 - 06.2019
MU’TAH UNIVERSITY - Bachelor of Engineering, Computer & Electronics Engineering
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