Ran Shi
Melbourne,VIC
Summary
Accomplished professional with expertise in managing a retail store and bookkeeping at Pera Australia Pty Ltd. Proficient in Xero and Retail Express, I excel in communication and problem-solving. Successfully managed retail operations, enhancing customer satisfaction and achieving sales targets. Eager to leverage my skills and positive attitude to drive success in future roles.
Overview
6
6
years of professional experience
Work History
Customer Care Officer & Online Store Orders
Pera Australia Pty Ltd
Melbourne, VIC
04.2025 - Current
- Assisted customers with inquiries, and collaborated with other departments to ensure prompt resolution of customer issues.
- Assisted customers with the repair process and collaborated with all suppliers to ensure prompt resolution of customer repair issues.
- Assisted stores to handle all daily requests and urgent matters.
- As a Lojel representative in Australia, I collaborated with the Lojel head office to deal with all inquiries and repair matters.
- Processed online store orders, ensured dispatch orders timely and accurately, and collaborated with courier companies to deal with associated matters.
Bookkeeper
Pera Australia Pty Ltd
Melbourne, VIC
06.2023 - Current
- Processed payroll and employee leave to ensure timely and accurate staff payments.
- Managed accounts payable and receivable transactions, and communicated with vendors to resolve invoicing and payment queries.
- Maintained and updated retail store inventory using Retail Express, ensuring stock accuracy.
- Maintained accurate financial records using Xero. Prepared end-of-month journals and monthly bank reconciliations for financial accuracy.
Retail Store Manager
Pera Australia Pty Ltd
Melbourne, VIC
10.2019 - 10.2023
- Managed daily store operations by completing weekly ordering, inventory control, merchandising, and product distribution tasks.
- Accurately handled cash and EFTPOS transactions, ensuring compliance with company procedures.
- Monitored daily sales performance, worked to achieve targets, and analyzed sales data to identify trends, and adjust store strategies accordingly.
- Managed all store invoices, collaborated with the bookkeeper to track and resolve outstanding payments.
- Handled store customer inquiries and managed repair processes to enhance satisfaction and foster brand loyalty.
Education
Bachelor of Business(Accountancy)
RMIT University
Melbourne, VIC12-2022
Certificate IV in Accounting And Bookkeeping
Box Hill Institute of TAFE
Melbourne, VIC06-2019
Bachelor of Finance
Beihang University
Beijing China07-2004
Skills
- 2 years of experience in bookkeeping and payroll
- 2 years of experience in managing a retail store
- A strong working knowledge of Xero
- A strong working knowledge of Retail Express, Maropost, Shipify, Shippit, Direct Freight, and Zendesk
- A positive attitude
- Outstanding communication skills
- A willingness to put up my hand up to learn new things
Timeline
Customer Care Officer & Online Store Orders
Pera Australia Pty Ltd
04.2025 - Current
Bookkeeper
Pera Australia Pty Ltd
06.2023 - Current
Retail Store Manager
Pera Australia Pty Ltd
10.2019 - 10.2023
Bachelor of Business(Accountancy)
RMIT University
Certificate IV in Accounting And Bookkeeping
Box Hill Institute of TAFE
Bachelor of Finance
Beihang University
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