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Ran Yang
Glebe,New South Wales
Summary
Practical filmmaking professional competent in producing and editing different types of productions. Detail-oriented and resilient with good critical thinking, leadership and conflict resolution skills. Talented in communication, multitasking and complex problem-solving.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Cashier
Mumulife
Sydney, NSW
01.2022 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week.
Volunteer
University Of Technology Sydney
Sydney, NSW
08.2021 - 10.2021
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Volunteered to help with 3 special events and programs by checking in participants and giving directions.
Videographer
SDSN Youth
New York, New York
07.2021 - 09.2021
- Produced original video content by working collaboratively with producers, designers and art specialists to facilitate multimedia production.
- Used Adobe Premiere to edit footage into correct order and add effects.
- Edited videos and rearranged shots to match creative or production requirements.
Intern
David Photo Studio
Annadale , NSW
06.2021 - 09.2021
- Sorted and organized files, spreadsheets and reports.
- Delivered clerical support by handling range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Collaborated in professional team to solve workflow issues.
- Developed social media strategy templates for Twitter, Instagram and Facebook.
- Interacted with customers by phone, email or in-person to provide information.
Customer Service
Sydney East Food Stall
Waterloo, NSW
05.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Education
Bachelor of Communication - Digital And Social Media
University of Technology Sydney
Ultimo, NSW 07.2017 - 07.2020
Master of Comunication - Media Arts And Industry
University of Technology Sydney
Ultimo 07.2020 - 11.2021
Skills
Adobe Proemiere
Cinema 4D
Microsoft
Sketch
Protoio
Unreal Engine 4
Adobe Photoshop
Adobe Audition
Adobe After Effect
Interests
Photography
Guitar
Timeline
Customer Service Cashier
Mumulife
01.2022 - Current
Volunteer
University Of Technology Sydney
08.2021 - 10.2021
Videographer
SDSN Youth
07.2021 - 09.2021
Intern
David Photo Studio
06.2021 - 09.2021
Master of Comunication - Media Arts And Industry
University of Technology Sydney
07.2020 - 11.2021
Bachelor of Communication - Digital And Social Media
University of Technology Sydney
07.2017 - 07.2020
Customer Service
Sydney East Food Stall
05.2017 - 08.2018