Rana Dilawar
Paralowie,SA
Summary
Telecommunication Engineer with extensive experience in network configuration and technical documentation at HCN Civils Pty Ltd. Demonstrated success in improving customer satisfaction through strong communication and emotional intelligence at T-Mobile US Inc. Proficient in troubleshooting and diagnostics, consistently delivering effective solutions in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Telecommunication Engineer (Internship)
HCN Civils Pty Ltd.
, SA
04.2023 - 07.2023
- Receive and accept WORs, Interpret and understand notes, Assess the site, Check with WOR for work to be done
- Read and understand NBN and Telstra plans for pot, pipe and device location and route
- Check with EU for location, Plan cable route, install PCDs and NTDs, terminate cable and check PON/signal levels
Operation Executive
T-Mobile Us Inc.
, India
02.2022 - 12.2022
- Answered Inbound calls, chats and emails to facilitate customer services
- Used proved techniques to de-escalate angry customers during phone interactions
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Advanced Diploma of Information Technology - Telecommunications Network Engineering
Skills Australia Institute
Adelaide, SA01.2025
Bachelors of Engineering - Computer Science And Engineering
Chandigarh University
Punjab, India01.2021
Diploma (PSBT/IT) - Computer Engineering
Chandigarh Polytechnic College
Punjab, India01.2018
Skills
- Packet Tracer and Anaconda
- Python, C, and Java
- Communication skills
- Emotional intelligence
- Team collaboration
- Negotiation strategies
- Troubleshooting and diagnostics
- Decision-making processes
- Quality assurance practices
- Telecommunications installation and cable management
- Technical documentation skills
- Advanced mathematics
- Network configuration
Accomplishments
- Wireless Connectivity Setup Project 2024
- Secured 1st position on Engineer's Day 2017, Chandigarh University
- Class representative (CR)
- 4 stars in Java on HackerRank
- 3 stars in Python on HackerRank
Training
- SKILLS AUSTRALIA INSTITUTE, SA, CISCO, 02/2025 - 5 Weeks
- Pearson Test of English (PTE), 58, 59, 64, 58, 60 (2025)
- CHANDIGARH UNIVERSITY, GHARUAN, JAVA INTERN, 06/2019 - 6 Weeks
- ZCC GROUP OF CORPORATE, MOHALI, JAVA INTERN, 06/2017 - 6 Weeks
- BEST TUTORS: ERA OF THE NEW INDIA, 2019 - 4 Months
- INFORMATION MANAGEMENT SYSTEM, 2018 - 4 Months
References
References available upon request.
Timeline
Telecommunication Engineer (Internship)
HCN Civils Pty Ltd.
04.2023 - 07.2023
Operation Executive
T-Mobile Us Inc.
02.2022 - 12.2022
Advanced Diploma of Information Technology - Telecommunications Network Engineering
Skills Australia Institute
Bachelors of Engineering - Computer Science And Engineering
Chandigarh University
Diploma (PSBT/IT) - Computer Engineering
Chandigarh Polytechnic College
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