Rana Percy
Support Worker
Sadliers Crossing, Ipswich,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Sunflower Hub
Ipswich, QLD
08.2025 - 09.2025
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Developed and implemented tailored care plans in collaboration with multidisciplinary teams.
- Facilitated communication between clients, families, and health professionals to ensure cohesive support.
- Monitored client progress, adjusting interventions to meet evolving needs effectively.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Drove clients safely to social activities and appointments.
Disability Support Worker
Boldli
Ipswich, QLD
08.2025 - 09.2025
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Key Worker / Team Leader
Able Australia
Raceview, Ipswich, QLD
09.2022 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected SIL area to verify proper equipment operation.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with clients through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of supports to SIL house.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
Disability Support Worker
Able Australia
Raceview, Ipswich, QLD
12.2017 - Current
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained safety with tidy, clean, and hazard-free home environments.
Service Delivery Officer
Angels On Duty
Ipswich, QLD
11.2025 - 03.2026
- Managed service delivery processes to enhance client satisfaction and operational efficiency.
- Led cross-functional teams to streamline workflows and improve service quality.
- Developed and implemented best practices for incident management and resolution.
- Analyzed service performance metrics to identify areas for improvement and drive results.
- Facilitated training sessions for staff on new systems and service protocols.
- Collaborated with stakeholders to ensure alignment of service objectives with business goals.
- Developed strong relationships with internal departments, ensuring seamless collaboration for efficient service delivery.
- Managed complex client projects, delivering exceptional results within tight deadlines and budgets.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet strict deadlines without compromising quality of service delivered.
- Evaluated team performance regularly, providing constructive feedback and guidance to help each member reach their full potential in their service delivery roles.
- Evaluated staff performance and provided coaching to address inefficiencies.
Personal Care Assistant
Comlink Australia
Ipswich, QLD
09.2025 - 11.2025
- Provided compassionate support to clients in daily living activities, enhancing overall quality of life.
- Assisted with personal hygiene and grooming, ensuring client comfort and dignity.
- Collaborated with healthcare professionals to develop personalized care plans, improving client outcomes.
- Monitored client health status, reporting changes to appropriate medical personnel for timely intervention.
- Implemented efficient scheduling processes for client appointments and services, optimizing caregiver resources.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Food & Beverage Attendant
Club Services Ipswich (CSI)
Ipswich, QLD
08.2025 - 08.2025
- Delivered exceptional customer service in fast-paced dining environments.
- Managed food and beverage orders efficiently using POS systems.
- Collaborated with kitchen team to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining areas and service stations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Front of House Manager
Golden Needle Alterations
George Town, TAS
02.2016 - 05.2017
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Coordinated with suppliers to establish timely delivery of supplies.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Assistant Manager
The Trading Station
George Town, TAS
01.2015 - 01.2016
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Certificate - Assist Clients With Medication
Allens Training
Ipswich, QLDCertificate - Work Health And Safety Training
Allens Training
Ipswich, QLDCertificate - Manual Handling
Able Australia
Ipswich, QLD01.2023
HLTAI009 - Provide Cardiopulmonary Resuscitation - Health Aide
Australia Wide First Aid
Ipswich, QLD09.2022
Certificate - Incident Management
Able Australia
Ipswich, QLD03.2022
Certificate - Understanding Abuse Online Training
Able Australia
Ipswich, QLD03.2022
HLTAID011 - Provide First Aid - Health Aide
Australia Wide First Aid
Ipswich, QLD10.2021
Certificate III - Individual Support in Disability
TAFE Queensland
Springfield, QLD06.2020
Skills
- Key Performance Indicators (KPI)
- Safety Processes
- Overseeing Daily Activities
- Teamwork and Collaboration
- Attention to Detail
- Work Planning and Prioritization
- Team Assessment
- Conflict Resolution
- Client Support
- Coaching and Mentoring
- Resident Engagement
- Leadership
Certification
Certificate III in Individual Support (Disability) (22.06.2020)
HLTAID011 - Provide First Aid (2.10.2021)
HLTAID009 - Provide Cardiopulmonary Resuscitation (15.09.2022)
NDIS Worker Orientation Module (May 14,2019)
Working with Children Card - BLUE Card (28.09.2024)
Timeline
Service Delivery Officer
Angels On Duty
11.2025 - 03.2026
Personal Care Assistant
Comlink Australia
09.2025 - 11.2025
Disability Support Worker
Sunflower Hub
08.2025 - 09.2025
Disability Support Worker
Boldli
08.2025 - 09.2025
Food & Beverage Attendant
Club Services Ipswich (CSI)
08.2025 - 08.2025
Key Worker / Team Leader
Able Australia
09.2022 - Current
Disability Support Worker
Able Australia
12.2017 - Current
Front of House Manager
Golden Needle Alterations
02.2016 - 05.2017
Assistant Manager
The Trading Station
01.2015 - 01.2016
Certificate - Assist Clients With Medication
Allens Training
Certificate - Work Health And Safety Training
Allens Training
Certificate - Manual Handling
Able Australia
HLTAI009 - Provide Cardiopulmonary Resuscitation - Health Aide
Australia Wide First Aid
Certificate - Incident Management
Able Australia
Certificate - Understanding Abuse Online Training
Able Australia
HLTAID011 - Provide First Aid - Health Aide
Australia Wide First Aid
Certificate III - Individual Support in Disability
TAFE Queensland