Rana Viswajeet
Meadowbank, NSW,NSW
Summary
Knowledgeable and dedicated financial professional with experience in Banking and Finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
UBank
05.2022 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Summarized all key information regarding investigation into detailed report for delivery to Senior management.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Educated customers about billing, payment processing and support policies and procedures.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Managed and responded to team-leading volume of chats submitted via slack.
- Investigated and resolved account issues by offering applicable options to customers.
- Met customer call guidelines for service levels, handle time and productivity with exceptional performance.
- Trained new personnel regarding company operations, policies and services.
- Used critical thinking to break down problems, evaluate solutions and make decisions in dispute involving cases.
- Hands on Experience in Closure cases , Service E-mails , Hello E-mails , Maintaining Dispute cases , Home loan enquires, Fraud enquires.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Hands on Experience on several internal software's like Cuscal / DA/ CRM/ Jira.
Customer Service Representative
Probe
11.2020 - 05.2022
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer needs before sending or completing tasks.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Principal
Ch. Dalel Singh ITI College
04.2016 - 08.2018
- Oversaw schedule management and protocols for orientation, registration and related activities.
- Cultivated positive relationships between community members, school students and teachers.
- Mentored newly hired educators and provided encouragement and feedback.
Senior Engineer
AVG Electronics
08.2012 - 04.2015
- Developed new programs to control machine operations.
- Monitored machined during trial runs to verify program accuracy.
- Prepared documentation for machine controllers to guide setup and operation.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
MBA - Finance
University of Wollongong
08.2020
Bachelor of Engineering - Electronics And Communications Engineering
Uttar Pradesh Technical University
06.2012
Skills
Financial Services & Lending Knowledge
Digital Product Support & Enhancement
Strong Problem-Solving & Collaboration
KPI Monitoring & Process Optimization
Customer Account Management & Dispute Resolution
Microsoft Excel, Outlook
Written & Verbal Communication
Data Entry & Detail Orientation
Accomplishments
- Fast track Promoted to Senior advisor within 1 year
- Received Multiple HighFives and appreciation for supporting and delivering items for other teams
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Recognized and Appreciated for handling customer relationship management
- Received several appreciation feedback from Customers which involves High net worth individuals.
- Delivered projects with 100% accuracy before the deadline.
- Have been in the top performers list several times through out my tenure.
- Have been tester for multiple software upgrades within the firm
Certification
- Aged Care Advocate
- National Cadet Cops Level C
- State Volleyball Player
- MVP Canberra Volleyball Cup
Timeline
Senior Customer Service Representative
UBank
05.2022 - Current
Customer Service Representative
Probe
11.2020 - 05.2022
Principal
Ch. Dalel Singh ITI College
04.2016 - 08.2018
Senior Engineer
AVG Electronics
08.2012 - 04.2015
Bachelor of Engineering - Electronics And Communications Engineering
Uttar Pradesh Technical University
MBA - Finance
University of Wollongong
Similar Profiles
Reginald PenalosaReginald Penalosa
Customer Resolution Associate at UBankCustomer Resolution Associate at UBank
Gracie McKeethanGracie McKeethan
Relationship Banker at UBankRelationship Banker at UBank
Pramod SharmaPramod Sharma
Customer Service AdvisorUBANK at UbankCustomer Service AdvisorUBANK at Ubank