Rana Yulianti

• Serving of resident meals
• Cleaning and sanitizing all food preparation areas according to WHS and hygiene standards
• Use of the commercial dishwasher to wash cooking appliances, instruments, utensils, cutting boards and dishes
• Completing required documentation and reporting
• Adhering to WH&S requirements, including the safe storage and use of chemicals and equipment.

• Clean, dust, scrub, remove any rubbish from the site, and replenish cleaning supplies
• Maintenance the hallway, car park, and public toilet are clean
• Cleaned building floors by sweeping, mopping, and scrubbing floors.

• Identified customers’ needs, clarified information and provided solutions and/or alternatives
• Managed records of all client communications in the business database in a comprehensible way
• Planned and directed off-site promotional events to attract guests to the property.

• Managed walk-in clients and phone inquiries
• Carried out filing duties
• Entered data into Exceland the MDT (My Desk Top) program
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Managed the running of all operations at the private villas
• Ensured a system of regular cleaning, maintenance and upkeep of the villas when the villas were not occupied by guests
• Coordinated maintenance workers with the villa staff
• Welcomed guests to the villa on arrival and helped to familiarize them with the villa and island

Achievements:

• Responsible for high-volume guest check-ins exceeding 500 guests per month.

• Managed the front desk for a busy, high-volume hotel
• Processed guest arrivals and departures, including all necessary payments
• Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy

Achievements:

• Streamlined guest check-in process by rolling out a new hotel reservation system, making it five times faster to check into the establishment
• Achieved 95% customer satisfaction score based on feedback forms

• Answered inquiries pertaining to hotel services guest registration and travel directions
• Made recommendations regarding shopping, dining, and entertainment
• Confirmed reservations in the system and reviewed all noted information

• Deposited guest valuables in hotel safes or safe-deposit boxes
• Advised housekeeping staff when rooms have been vacated and are ready for cleaning
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.