Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ranald McMaster

Oxley,QLD

Summary

I am a dynamic employee with a wide experience and skillset. I am loyal to companies and have the ability to self-produce as well with entrepreneurial abilities. I have a background in Agriculture as young person across many farms where my tireless work ethic developed. I then pursued a creative and entrepreneurial path after a University degree in Agribusiness, starting multiple businesses, namely Outback Creative, and an invention called the Recharge Roll. This gave me a good understanding of real world business, particularly online product sales and servicing clients. Both business ideas gained much commercial interest and community respect for their innovative and unique market appeal. These days, I prefer to plug into existing businesses as a service provider, enjoying the entrepreneurial journey with lower risk. I have a keen interest in social enterprise, having gone down my own journey with mental health conditions, I really want to make an impact in this sector and for this reason, CitiReach is a perfect place for me to utilise skills and make a positive difference in the world. Learning the ropes as a support worker, I hope to grow myself and earn a position in greater roles within the company, but it all starts with becoming a good support worker, getting behind the vision and values, and helping out wherever possible and appropriate.

Overview

9
9
years of professional experience

Work History

Service Provider / Director

ClubVirtual
06.2022 - 06.2023
  • Recruited artist network to participate in NFT platform, sold them packages and onboarded them.
  • Helped clients with NFT services, ensuring high levels of satisfaction and loyalty.
  • Worked with clients to maximize individual success.
  • Assisted clients in finding various opportunities for success within the NFT marketplace.

Recruitment Officer

Bluesafe
08.2021 - 06.2023
  • Hired employees and initiated new hire paperwork process.
  • Promptly corresponded with applicants and organised and conducted interviews.
  • Crafted ads for salesman and used network to find sales managers and sales partners.
  • Explained the job and expectations to each employee.

Customer Service Specialist

Foundever
01.2023 - 05.2023
  • Maintained customer satisfaction by following the protocol set out by leadership, while focusing on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Followed strict identification processes and gathered other pertinent information such as addresses and phone numbers to remediate refunds.
  • Achieved high satisfaction rating through proactive customer experience.

BDM

Piptle Wealth Management
08.2021 - 08.2022
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.

Founder / Director / Publisher

Outback Creative
04.2015 - 12.2021
  • Developed strong partnerships with artist and other businesses to allow for collaboration and more significant opportunities for growth.
  • Developed operation initiatives to drive and maintain substantial business growth.
  • Created organization's mission and vision statements for use by employees.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Self-published a book for marketing and profit purposes, curated galleries and also ran an online art marketplace.

Team Leader / Salesman

Hannah Direct
12.2020 - 08.2021
  • Monitored sales team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Performed sales role adequately and successfully then coached others to the same.
  • Worked with management and team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Salesman & Accredited Agent

Qoin
01.2021 - 07.2021
  • Performed sales role with care and attention and a high success rate.
  • Promoted the company and represented the company well. Upholding high standards of customer service and salesmanship.
  • Used consultative sales techniques to understand customer needs and tailored product / service delivery accordingly.

Inventor / Founder

Recharge Living
09.2014 - 05.2015
  • Designed and developed an innovative product.
  • Took it to marketplace, implementing a robust marketing and sales strategy.
  • Set up cottage industry manufacturing plant.
  • Liaised and procured an overseas manufacturing partner for large scale production.

Education

Bachelor of Business - Agribusiness

Marcus Oldham College
Geelong, VIC
11.2017

Skills

  • Data Entry
  • Service Optimization
  • Service Requests
  • Client Relations
  • Attentive Service
  • Service Agreements
  • Efficient Service
  • Complex Problem-solving
  • Leadership
  • Contracting
  • Recordkeeping
  • Scheduling
  • Counselling skills
  • Property Maintenance
  • Photography
  • Poetry
  • Song Writing
  • Mental Health Aid
  • Art Therapy
  • Social Media Management / Marketing

Timeline

Customer Service Specialist

Foundever
01.2023 - 05.2023

Service Provider / Director

ClubVirtual
06.2022 - 06.2023

Recruitment Officer

Bluesafe
08.2021 - 06.2023

BDM

Piptle Wealth Management
08.2021 - 08.2022

Salesman & Accredited Agent

Qoin
01.2021 - 07.2021

Team Leader / Salesman

Hannah Direct
12.2020 - 08.2021

Founder / Director / Publisher

Outback Creative
04.2015 - 12.2021

Inventor / Founder

Recharge Living
09.2014 - 05.2015

Bachelor of Business - Agribusiness

Marcus Oldham College
Ranald McMaster