Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ranay Machin

Singleton

Summary

Responsible and dedicated customer service team member with leadership skills across 26 years of experience. Proficient in operating in a fast-paced environment with proven prioritisation, multitasking and organisational skills and driven to succeed. Always ready to take on new professional challenges. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Customer Service Assistant

Target
06.1997 - Current
  • Builds strong relationships with customers and colleagues by providing friendly and personable service
  • Responds to customer calls to answer questions about products and services
  • Maintains a clean and organized work environment to maintain customer safety
  • Responsible for filling and maintaining the book department ensuring correct categorisation and shelf price integrity while promoting new and on trend products
  • Collaborates with other departments to ensure stock turnover and guarantee customer satisfaction
  • Receives and Invoices stock for the store as well as controlling pallet movement through the store systems
  • Loads and Unloads trucks using an electric walkie stacker having completed full training for use of the equipment

Management

Target
07.2003 - 09.2013
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
  • Acted with Integrity, Honesty and Knowledge to promote the culture of the company
  • Gained Knowledge of Company Policies, Protocols and Process and implemented them on a daily basis
  • Analyzed customer feedback to identify areas for improvement and communicating to the supply chain where required
  • Maintained a Professional Demeanour by staying calm when addressing unhappy or angry customers
  • Used company reports to analyze sales and gross profit focusing on areas where improvement was required
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Successfully managed budgets and allocated resources to maximize productivity and profitability through the use of the store spreadsheets
  • Established team priorities and maintained team member schedules
  • Defined clear targets and objectives and communicated to other team members

Education

Year 12 -

Safety Bay Senior High School
Safety Bay, WA
11.1999

Diploma Of Human Resource Management -

Central Tafe
Northbridge, WA
11.2000

Certificate in Reception And Office Support

The Career Academy
Online ICOES
02.2024

Skills

  • High Productivity Standards and Organisational Skills
  • Understands Customer Needs
  • Calm and Professional Under Pressure
  • Able to work through Issue and Complaint Resolution
  • Works well in a Collaborative Environment
  • Develops strong Employee Relationships
  • Adheres to Policies and Procedures
  • Follows Safety Measures
  • Open to Providing and Receiving Feedback
  • Able to process Transactions, Orders and Refunds with Confidence in handling Monetary Transactions
  • High Focus on Sales and Upselling
  • Good awareness of Loss Prevention

References

Michael Smith - Former Store Manager Target Rockingham Mobile: 0456184344

Tiffany Kirkpatrick - Department Manager Target Rockingham Work: (08) 95508700 Mobile: 0428676160

Tamie Flematti - Former Manager and Current Coworker Target Rockingham Work: (08) 95508700 Mobile: 0412527145

Timeline

Management

Target
07.2003 - 09.2013

Customer Service Assistant

Target
06.1997 - Current

Year 12 -

Safety Bay Senior High School

Diploma Of Human Resource Management -

Central Tafe

Certificate in Reception And Office Support

The Career Academy

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Ranay Machin