Rand Mohammed
Epping
Summary
Highly organized and detail-oriented professional with a strong foundation in financial management and accounting principles. Adept at managing multiple priorities with precision and accuracy, I bring a keen eye for detail, excellent problem-solving abilities, and strong organizational skills. With experience in financial data analysis, and reporting, I have developed a solid understanding of financial processes. My background has equipped me with strong analytical skills and attention to detail, I am now focused on pursuing a career in accounting, where I aim to leverage my skills in financial analysis and data management to contribute to business success.
Overview
9
9
years of professional experience
Work History
Personal Banking Advisor
WESTPAC BANK
03.2023 - Current
- Deliver personalized customer service, addressing clients' banking needs and inquiries
- Open and manage various types of accounts, including checking, savings, and retirement accounts
- Provide expert financial advice on loans, credit cards, and investment opportunities
- Assist clients with loan applications, including personal loans, mortgages, and lines of credit
- Resolve client issues and concerns related to their accounts and transactions
- Promote and sell bank products and services tailored to clients' needs, and refer to specialized departments
- Regularly review and monitor clients' accounts for proactive advice and account status
- Ensure compliance with banking regulations and policies, including anti-money laundering and fraud prevention
- Guide clients in budgeting, saving strategies, and long-term financial planning
- Build and maintain strong client relationships through regular communication and personalized service
- Guide users on online and mobile banking platforms, offering troubleshooting support
- Stay informed about financial products, market trends, and economic conditions
Human Resources
NATIONAL AUSTRALIA BANK
02.2021 - 03.2022
- Supported HR functions with a focus on record-keeping, data entry, and general HR tasks
- Maintained the Human Resources Information System (HRIS) and ensured employee files remained up-to-date and accurate
- Facilitated hiring and onboarding processes through comprehensive background and reference checks
- Managed employment verifications and unemployment paperwork for hiring and terminations
- Streamlined the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interviews, and drafting offer letters
- Counseled managers and employees on company policies, procedures, and workplace issues
- Coordinated company training programs and compiled reports to ensure compliance with corporate requirements
- Conducted thorough background checks by obtaining information from law enforcement, previous employers, and references
- Enhanced team knowledge and productivity by training, monitoring, and directing employees in best practices and regulatory protocols
- Maintained work within Service Level Agreements (SLAs) to meet internal standards and performance targets through various communication channels
- Managed end-to-end recruitment and onboarding processes
- Founded the Engagement Squad, initiating and organizing employee engagement activities, including health and wellbeing initiatives
- Shadowed and trained new employees on system applications
Sales Consultant
OPTUS
11.2018 - 10.2020
- Awarded OPTUS PACESTTERS FY19-20 for the highest-achieving store in the national tier
- Coordinated sales efforts with team members and departments, exceeding weekly KPIs, elevating store rank to National Top 20, and maintaining it
- Facilitated interviews for recruitment
- Trained new staff on all systems
- Expedited resolution of customer problems and complaints to maximize satisfaction, both in-store and over the phone
- Operated various industry-standard CRM systems and data input platforms
- Resolved customer issues while identifying needs, presenting upsell/cross-sell solutions
- Verified and balanced till float, petty cash, and banking amounts, posting daily sales and transaction data, and reporting figures to the manager
- Responded to customer inquiries about products and services via calls and emails
Real Estate Administrator
RISING REAL ESTATE
06.2016 - 10.2018
- Drove marketing initiatives including cold calling and attending industry events
- Conducted detailed client interviews to identify needs, budgets, and location preferences
- Prepared and proofread comprehensive real estate documents such as leases and closing contracts
- Organized and managed successful open houses
- Advised clients on mortgage options and streamlined paperwork for the home buying process
- Represented multi-property landlords to maintain consistent occupancy rates
- Developed and maintained property lists tailored to various needs and budgets for commercial and industrial use
- Coordinated property showings and managed client appointments
Education
M.D. - Professional Accounting
Deakin University
Melbourne, VIC07-2026
Postgraduate Certificate - Project Management
RMIT University
12.2020
Bachelor of Information Technology -
LA TROBE University
12.2020
Certificate IV in Property Services - Real Estate
Australian School of Business & Law
12.2017
Skills
- TIME MANAGEMENT
- DATA ENTRY AND DOCUMENTATION
- MULTITASKING ABILITIES
- ATTENTION TO DETAIL AND DECISION MAKING
- STAFF EDUCATION AND TRAINING
- TEAM COLLABORATION
- DOCUMENT CONTROL
- WORK PLANNING AND PRIORITIZATION
- INTERNAL AND EXTERNAL COMMUNICATIONS
- CASH HANDLING
- SOCIAL SKILLS
Languages
English
Arabic
Timeline
Personal Banking Advisor
WESTPAC BANK
03.2023 - Current
Human Resources
NATIONAL AUSTRALIA BANK
02.2021 - 03.2022
Sales Consultant
OPTUS
11.2018 - 10.2020
Real Estate Administrator
RISING REAL ESTATE
06.2016 - 10.2018
Postgraduate Certificate - Project Management
RMIT University
Bachelor of Information Technology -
LA TROBE University
Certificate IV in Property Services - Real Estate
Australian School of Business & Law
M.D. - Professional Accounting
Deakin University
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