Rand Mohammed
Epping,Australia
Summary
Analytical and results-driven professional with a background in personal banking, offering strong expertise in customer relationship management, financial advising, and risk assessment. Adept at identifying trends, analyzing data, and translating insights into actionable strategies. Known for clear communication, problem-solving, and adaptability in fast-paced environments. Eager to leverage project management training, leadership potential, and organizational skills to support data-driven decision-making, and drive business performance in an analyst role.
Overview
9
9
years of professional experience
Work History
Personal Banker
WESTPAC BANK
03.2023 - Current
- Deliver personalized customer service, addressing clients' banking needs and inquiries
- Open and manage various types of accounts, including checking, savings, and retirement accounts
- Provide expert financial advice on loans, credit cards, and investment opportunities
- Assist clients with loan applications, including personal loans, mortgages, and lines of credit
- Resolve client issues and concerns related to their accounts and transactions
- Promote and sell bank products and services tailored to clients' needs, and refer to specialized departments
- Regularly review and monitor clients' accounts for proactive advice and account status
- Ensure compliance with banking regulations and policies, including anti-money laundering and fraud prevention
- Guide clients in budgeting, saving strategies, and long-term financial planning
- Build and maintain strong client relationships through regular communication and personalized service
- Guide users on online and mobile banking platforms, offering troubleshooting support
- Stay informed about financial products, market trends, and economic conditions
Human Resources
NATIONAL AUSTRALIA BANK
02.2021 - 03.2022
- Supported HR operations, including record-keeping, data entry, and general administrative tasks
- Maintained HRIS and ensured accurate, up-to-date employee records
- Facilitated recruitment and onboarding processes, including background and reference checks
- Managed employment verifications and unemployment documentation
- Streamlined hiring by posting job ads, screening candidates, scheduling and assisting in interviews, and drafting offer letters
- Advised managers and staff on policies, procedures, and workplace issues
- Coordinated training programs and monitored compliance reporting
- Conducted detailed background checks with law enforcement and previous employers
- Trained and supported team members in HR best practices and compliance protocols
- Maintained performance standards within SLAs across communication channels
- Led full-cycle recruitment and onboarding efforts
- Founded and led the Engagement Squad, organizing wellness and engagement initiatives
- Trained and mentored new employees on HR systems and processes
Sales Consultant
OPTUS
11.2018 - 10.2020
- Awarded OPTUS PACESTERS FY19-20 for highest-achieving national store
- Collaborated with teams to exceed weekly KPIs, achieving and maintaining Top 20 national store ranking
- Conducted recruitment interviews and trained new staff on systems
- Resolved customer issues promptly in-store and via phone to ensure satisfaction
- Utilized CRM and data entry systems efficiently
- Identified customer needs and recommended upsell/cross-sell solutions
- Managed till float, petty cash, daily sales reporting, and banking reconciliation
- Handled customer inquiries through calls and emails
Real Estate Administrator
RISING REAL ESTATE
06.2016 - 10.2018
- Drove marketing initiatives including cold calling and attending industry events
- Conducted detailed client interviews to identify needs, budgets, and location preferences
- Prepared and proofread comprehensive real estate documents such as leases and closing contracts
- Organized and managed successful open houses
- Advised clients on mortgage options and streamlined paperwork for the home buying process
- Represented multi-property landlords to maintain consistent occupancy rates
- Developed and maintained property lists tailored to various needs and budgets for commercial and industrial use
- Coordinated property showings and managed client appointments
Education
Postgraduate Certificate - Project Management
RMIT University
Melbourne12.2020
Bachelor of Information Technology -
LA TROBE University
Melbourne12.2020
Certificate IV in Property Services - Real Estate
Australian School of Business & Law
Melbourne12.2017
Skills
- TIME MANAGEMENT
- DATA ENTRY AND DOCUMENTATION
- MULTITASKING ABILITIES
- ATTENTION TO DETAIL AND DECISION MAKING
- STAFF EDUCATION AND TRAINING
- TEAM COLLABORATION
- DOCUMENT CONTROL
- WORK PLANNING AND PRIORITIZATION
- Internal and external communications
- CASH HANDLING
- SOCIAL SKILLS
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Personal Banker
WESTPAC BANK
03.2023 - Current
Human Resources
NATIONAL AUSTRALIA BANK
02.2021 - 03.2022
Sales Consultant
OPTUS
11.2018 - 10.2020
Real Estate Administrator
RISING REAL ESTATE
06.2016 - 10.2018
Postgraduate Certificate - Project Management
RMIT University
Bachelor of Information Technology -
LA TROBE University
Certificate IV in Property Services - Real Estate
Australian School of Business & Law