Summary
Overview
Work History
Education
Skills
Licenses And Training
Career Outlook
References
References
Timeline
Generic

Randall Waerea

Pimpama,QLD

Summary

My experiences over the last 9 years include customer service in the tourism and hospitality industry, team leadership and team management, and working as a show technician. I have completed a variety of roles including Customer Service Assistant, Supervisor, Theatrical Technician, Assistant Manager, and Activities Manager. I pride myself on my work ethic, and leadership skills, and welcome any challenge or opportunity given to me.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Network Officer Supervisor

Kinetic
05.2023 - Current
  • Travelling on route services around the Gold Coast
  • Providing a positive public transport experience to customers
  • Enhancing passenger and driver security by maintaining a visible presence on-board our bus network service and bus stations in our service area
  • Protecting revenue by performing revenue protection and compliance activities
  • Issuing Penalty Infringement and Warning Notices
  • Using Fare Evasion Information Management System (FEIMS) to report on operational activities
  • Participating in community engagement programs or activities to proactively promote positive behaviour when travelling on public passenger transport network
  • Staff Management/Staff Roster/Ad-hoc.

Show Technician

Village Roadshows Theme Parks
09.2022 - 03.2023
  • Competency in operating audio visual equipment
  • Camera Operator skills
  • Customer centric and excellent customer service skills
  • Lighting abilities, Camera Setup, video and data networking
  • Created a safe environment by adhering to all safety protocols while setting up or repairing equipment.
  • Ensured compliance with industry standards when installing new equipment or making modifications.
  • Educated cast members about proper use of audio-visual equipment prior to their first rehearsal.
  • Installed new equipment, tested existing equipment and completed regular upkeep to maintain performance.
  • Excellent verbal and written communication skills
  • Bump in and out Events
  • Inspected and maintained audio, video, and lighting equipment to ensure optimal performance.
  • Adjusted settings on speakers, amplifiers, mixers, and other audio devices as needed.
  • Installed and tested theatrical lighting systems in preparation for shows.
  • Troubleshot technical problems with equipment during rehearsals and performances.
  • Coordinated with production staff to identify needs for each show.
  • First Aiud for Stunt Driver (Movie World)

Activities Assistant Manager

Hamilton Island Enterprises
04.2022 - 09.2022
  • Provide accurate and efficient customer service to customers in a fast-paced environment
  • Compliance with Hamilton Island Enterprises’ policies and procedures, emergency procedures and operational standards
  • Daily management duties; scheduling team rosters, counting floats, handling of budgets, and customer complaints
  • Constantly finding new ways to incentivize team members, to ensure they provide quality customer service, and accuracy when handling cash
  • Regularly count stock accurately and efficiently
  • Staff training and implementation.
  • Provided one-on-one assistance with activities for those who needed it.
  • Instructed staff on proper procedures for leading activities and providing support for residents' needs.
  • Enforced discipline and policies to protect safety of recreational activity participants.

Kurbside Management Officer

Secure Parking
Brisbane Airport
10.2019 - 02.2022
  • Frontline customer service and support
  • Parking, Pedestrian and Traffic management
  • Risk identification and issue resolution
  • Report Writing
  • Parking Compliance
  • Taxi Rank management
  • Parking Infringement Notice Issue
  • Emergency response
  • First Aid Response.

Incident Response/ Vehicle recovery Officer

RACQ
Brisbane
10.2017 - 10.2018
  • Ensuring traffic control is undertaken in accordance with safety, environment and quality requirements
  • Recovering of breakdowns on high speed roads
  • Understanding of Trums/MUTCD
  • Providing customer service and dealing with complaints
  • Providing constant information to Traffic Management Centre
  • Dealing with crash scenes and assisting Emergency Services.

Supervisor/ Theatre Technician

Showtime Attractions
, QLD
01.2013 - 12.2016
  • Ensuring all sound equipment is working correctly prior to shows, and monitoring equipment during shows to ensure a great customer experience
  • Ensure shows are run on schedule
  • Keeping up to date on shows, events, prices, and times to effectively provide customers with accurate information.

Activities Manager

Hamilton Island Enterprises
01.2016 - 07.2016
  • Provide accurate and efficient customer service to customers in a fast-paced environment
  • Compliance with Hamilton Island Enterprises’ policies and procedures, emergency procedures and operational standards
  • Daily management duties; scheduling team rosters, counting floats, handling of budgets, and customer complaints
  • Constantly finding new ways to incentivize team members, to ensure they provide quality customer service, and accuracy when handling cash
  • Regularly count stock accurately and efficiently
  • Place orders for stock via Timeteq.

Customer Service Representative/ 2IC

Jubilee Entertainment
Brisbane, Gold Coast
03.2012 - 10.2015
  • Efficiently setup and test equipment, always ensuring accuracy and safety standards are maintained
  • Operate equipment, ensuring all safety protocols are followed at all times
  • Provide outgoing, fun customer service for customers (mainly children)
  • Counting and balancing floats.

Track Marshall

Kingston Park Raceway
02.2011 - 11.2012
  • Safety Briefing explaining Safety and rules on the track
  • Provide customer service
  • Monitor all Karts on track ensuring the safety of all others on the track
  • Providing assistance in any crash or injuries
  • Providing maintenance (fueling and rescue of broken down Kart)
  • Ensuring all safety and guidelines are met for staff and customers.

Customer Service Assistant (Food and Beverages, Retail, Cleaning)

Warner Bros MovieWorld
08.2009 - 02.2011
  • Count and balance floats
  • Provide exceptional customer service at all times
  • Maintain the store shelves’ stock, including facing products
  • Cleaning the store and grounds, always maintaining a high level of safety and staying knowledgeable of the MSDS.

Traffic Controller/ TMA Driver

Civforce Traffic Management
Brisbane Area, QLD
07.2016
  • Compliance with CivForce policies, procedures, emergency procedures and operational standards
  • Compliance with MUTCD (Department of Transport)
  • Management of a high risk environment; Ensuring all Traffic Control Vehicles are compliant prior to shift
  • Ensuring the safety of colleagues during the deployment of all safety hazard equipment and setup of safety vehicles
  • Ensuring safe passage to heavy vehicles, by working with colleagues and external stakeholders
  • Regularly inspecting the work environment for hazards, and immediately escalating problematic stakeholders to the relevant authorities
  • Providing excellent communication within a team environment via Radio Transmitters to ensure the highest standards of safety are maintained continuously.

Education

Leadership And Management -

Robert Oatley College
Hamilton Island, QLD
05-2016

High School Diploma -

Calamvale Community College
Brisbane, QLD
11-2011

Some College (No Degree) - Cert III in Tourism

Village Roadshow Theme Parks
Gold Coast, QLD

Some College (No Degree) - Cert II And Cert III in Hospitality

Breamer Tafe
Brisbane, QLD

Some College (No Degree) - Cert II in Live Production

Breamer Tafe
Brisbane, QLD

Skills

  • Understanding of and commitment to safe working procedures
  • Understanding of food safety as per HACCP standards
  • Time management skills to meet schedules and production targets
  • Ability to identify, assess and mitigate safety hazards
  • Ability to follow instructions and adhere to policies and procedures
  • Self-motivated with a strong work ethic, honest, and reliable
  • Great team leadership skills and the ability to work within a team environment, as well as autonomously
  • Good verbal and written communication skills
  • Good level of computer skills including the use of Microsoft Office products and Timeteq staff scheduling software
  • Ability to learn new skills quickly
  • Strong attention to detail
  • Ability to build a strong rapport with all levels of management and staff
  • Work Coordination
  • Performance Management
  • Expense Tracking
  • Operations Management
  • Budget Control
  • Performance Evaluations
  • Staff Training and Development
  • Verbal and Written Communication
  • Staff Management
  • Team Leadership
  • Key Performance Indicators

Licenses And Training

  • QLD manual drivers license and own transport
  • QLD HR condition B drivers license
  • Certificate I in Work Education
  • HACCP certified
  • RSA Certified
  • EWP under 11m
  • First Aid

Career Outlook

I am committed to finding full-time employment in the customer service industry as a customer service representative, and eventually a team leadership position, providing my employer with a dedicated and safety conscious approach to my work. My objective is to use the knowledge and skills I have gained in The past few years and continue to broaden my skills and experience in the industry.

References

  • Julie Grey, Civforce, HR Manager, 0439 786 740
  • Paige Haidley, Former Dreamworld, Team Leader, 0408 800 312
  • Jonathan Abbott, Hamilton Island, Manager, 0408 012 019

References

References available upon request.

Timeline

Network Officer Supervisor

Kinetic
05.2023 - Current

Show Technician

Village Roadshows Theme Parks
09.2022 - 03.2023

Activities Assistant Manager

Hamilton Island Enterprises
04.2022 - 09.2022

Kurbside Management Officer

Secure Parking
10.2019 - 02.2022

Incident Response/ Vehicle recovery Officer

RACQ
10.2017 - 10.2018

Traffic Controller/ TMA Driver

Civforce Traffic Management
07.2016

Activities Manager

Hamilton Island Enterprises
01.2016 - 07.2016

Supervisor/ Theatre Technician

Showtime Attractions
01.2013 - 12.2016

Customer Service Representative/ 2IC

Jubilee Entertainment
03.2012 - 10.2015

Track Marshall

Kingston Park Raceway
02.2011 - 11.2012

Customer Service Assistant (Food and Beverages, Retail, Cleaning)

Warner Bros MovieWorld
08.2009 - 02.2011

Leadership And Management -

Robert Oatley College

High School Diploma -

Calamvale Community College

Some College (No Degree) - Cert III in Tourism

Village Roadshow Theme Parks

Some College (No Degree) - Cert II And Cert III in Hospitality

Breamer Tafe

Some College (No Degree) - Cert II in Live Production

Breamer Tafe

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Randall Waerea