Summary
Overview
Work History
Education
Skills
Attributes
References
Timeline
Generic

Randeep Singh

Hampton,VIC

Summary

Enthusiastic and hard working with the previous experience in customer service,marketing and hospitality. Seeking a job to further my career in hospitality. I am always striving for continuous improvement and I am able to combine my skills and knowledge to talents and to drive efficient results.

Overview

9
9
years of professional experience

Work History

Trade Finance Officer

NAB
10.2023 - Current
  • Enhanced customer satisfaction through timely management of trade finance transactions and addressing client concerns proactively.
  • Managed complex trade finance portfolios, achieving high levels of customer retention and satisfaction.
  • Analyzed market trends and industry developments to provide informed advice to clients regarding their trade financing needs.
  • Assisted clients with structuring complex trade finance deals, providing expert guidance throughout process.
  • Streamlined trade finance processes by implementing efficient workflow systems and reducing turnaround time.
  • Implemented customer feedback mechanisms to identify areas of improvement in service delivery, resulting in enhanced client experience.
  • Ensured compliance with regulatory requirements by conducting thorough due diligence on all trade finance transactions.
  • Developed strategic plans for day-to-day financial operations.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Utilized financial software to prepare consolidated financial statements.

INTERNATIONAL PAYMENT OFFICER

NAB
03.2023 - 10.2023
  • Managed a high volume of invoices efficiently, ensuring timely payment while minimizing errors or duplicate payments.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Audited financial records periodically to identify potential areas for improvement in payment processing procedures.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Negotiated favorable terms with banking partners for improved cash flow management and reduced transaction fees.
  • Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
  • Evaluated emerging technologies and software applications to determine potential benefits for enhancing the payment processing function, recommending new tools or upgrades as appropriate.
  • Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.
  • Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
  • Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.

Senior Manager

Burgertory
02.2020 - 03.2023
  • Provided strong leadership to enhance team productivity and morale.
  • Improved team performance by providing comprehensive training and fostering collaborative work environment.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Mentored junior staff members for skill development and career progression within organization.
  • Managed large-scale projects and introduced new stores all over Melbourne.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Promoted culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Factory Supervisor (packaging)

Mr. Donuts
07.2018 - 02.2020
  • Empower factory staff with process knowledge, training, and team building to ensure success
  • Checking invoices and setting up them in an order so that it's easy for everyone to work more effectively and efficiently
  • Checking inventories and keeping them up to date and making sure no one is using expired products
  • Providing training to new staff.
  • Managed daily production schedules to meet demanding customer deadlines while maintaining a safe work environment for staff.
  • Implemented safety protocols to minimize workplace accidents, resulting in an improved safety record for the facility.
  • Streamlined inventory management processes, reducing waste and improving cost-efficiency within the factory operations.
  • Conducted research, market analysis, cross-referencing and testing and made independent judgments in applying guidelines for factory operation.
  • Supervised ongoing daily production phases.
  • Managed staff hiring, training and supervision.
  • prepared and assisted in accounting duties on a higher level and other administrative duties.

Customer Service Assistant/barista

Brewer's place
03.2015 - 05.2018
  • Applied attention to detail while handling cash at till
  • Utilised organisational skills while Making payments to the suppliers
  • Utilised customer service skills to maximise of daily sales
  • Developed communication skills while delivering excellent Customer Service.
  • Estimate and manage budgets to minimized expenditure where is possible
  • Logistics planning and execution of day a day activities
  • Provided training to new staff.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.

Customer Service Assistant

McDonald's
10.2017 - 01.2018
  • Good customer service while taking orders and handling money
  • Connecting well with the customers, giving them the best care of what they need
  • Able to cope with different people and solving problems
  • Adaptable to pressure, responsible, organized and hardworking
  • Friendly, courteous and enthusiastic
  • Clear communication skills
  • Practiced cleanliness
  • Able to collaborate and work well in a teamwork.

Student Ambassador

Holmes Institute
09.2017 - 11.2017
  • Participated and assisted in the student recruitment process
  • Responsible of sharing previous experience with future student
  • Enrolled students and helped them to choose the subjects
  • Fixed tuition fees of some students and helped them to pay online
  • Shared my previous experience at college
  • Guided the students to choose the right subjects.

Education

Bachelor of Professional Accounting -

Holmes Institute
Melbourne, Australia
07.2017

Diploma of business -

Australian technical and Management College
Melbourne, Australia
06.2015

Skills

  • Microsoft word
  • Excel
  • PowerPoint
  • Training and Development
  • Project Planning
  • Problem Resolution
  • Team Development
  • Decision-Making

Attributes

  • Team Player - I love to work in a team with different people from different origins. I have demonstrated my skills in this area by being a part of team projects at University and through work experience.
  • Communication skills - Excellent communication skills as demonstrated by serving a high volume of customers and dealing with complaints effectively and efficiently in previous work experience.
  • Determination and Persistence – Able to work hard and keep moving forward when I encounter obstacles.
  • Problem-Solving Skills – Able to help students to enrol for the right subjects and helped them to choose
  • Time Management-Demonstrated time management skills while working in a fast paced environment.
  • Strong relationships-Established strong relationships with customers and students while addressing solving problems
  • Experienced in working under pressure and providing excellent customer service while serving heaps of customers.

References

Available upon request

Timeline

Trade Finance Officer

NAB
10.2023 - Current

INTERNATIONAL PAYMENT OFFICER

NAB
03.2023 - 10.2023

Senior Manager

Burgertory
02.2020 - 03.2023

Factory Supervisor (packaging)

Mr. Donuts
07.2018 - 02.2020

Customer Service Assistant

McDonald's
10.2017 - 01.2018

Student Ambassador

Holmes Institute
09.2017 - 11.2017

Customer Service Assistant/barista

Brewer's place
03.2015 - 05.2018

Bachelor of Professional Accounting -

Holmes Institute

Diploma of business -

Australian technical and Management College

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Randeep Singh