Randolph Angeles
Kangaroo Point,QLD
Summary
Proven educator and crew trainer, adept in customer service and employee training, with a history of enhancing team performance and customer satisfaction. Excels in fostering safe food handling practices and continuous improvement, leveraging strong communication skills to build supportive networks and drive positive outcomes.
Overview
9
9
years of professional experience
Work History
Crew Trainer
Mcdonalds
07.2014 - 07.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Educator
Smarter Kids
01.2013 - 06.2014
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
Crew Trainer
Mcdonalds
02.2008 - 12.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Call Center Representative
Symantec
06.2007 - 01.2008
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Certificate III - Early Childhood Education
ACCCO
Brisbane, QLD12-2013
Associate Certificate - Nursing
Central Luzon Doctor's Hospital
Tarlac, Philippines03-2005
Skills
- Customer Service
- Employee Training
- Food safety understanding and Handling
- Workplace Safety
- Role Modeling and Continuous Improvement
- Great Communication
- Team Player and Quick Learner
Timeline
Crew Trainer
Mcdonalds
07.2014 - 07.2016
Educator
Smarter Kids
01.2013 - 06.2014
Crew Trainer
Mcdonalds
02.2008 - 12.2012
Call Center Representative
Symantec
06.2007 - 01.2008
Certificate III - Early Childhood Education
ACCCO
Associate Certificate - Nursing
Central Luzon Doctor's Hospital
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