Randy II P. Fuentes
Cannington,WA
Summary
I am a motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Trainer / Gym Membership Consultant
Good Life Gym
01.2017 - 02.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Facilitated group fitness classes, promoting camaraderie among participants and fostering a positive workout environment.
- Increased client retention by building strong relationships and maintaining a professional demeanor during all interactions.
- Collaborated with other trainers to develop new workout programs, ensuring variety and effectiveness for all gym members.
- Enhanced gym member satisfaction with one-on-one training sessions and knowledgeable fitness advice.
- Collaborated with gym management to develop and implement promotional strategies for personal training services, resulting in increased client acquisition.
- Developed rapport with diverse clientele by understanding their unique backgrounds, motivations, preferences while adjusting coaching styles accordingly.
- Maintained detailed records of client progress, using data analysis to make informed decisions about future training approaches.
- Provided exceptional customer service to gym members as well as prospective clients interested in personal training services.
- Utilized various communication channels to keep members informed about upcoming events, programs, and updates within the club.
- Tracked membership data accurately, providing managers with valuable insights for strategic decision-making processes.
- Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
- Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects'' needs during consultations.
- Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
- Expanded potential client base by attending industry events, networking with professionals, and promoting the benefits of club membership.
- Increased new member enrollment by developing and implementing targeted marketing strategies.
- Engaged in ongoing professional development to maintain expertise on industry trends, best practices, and emerging technologies for optimal service delivery.
Retail Assistant / Sales Team Leader
Platypus Shoes
01.2021 - 01.2022
- Having an effective strategy to achieve the store KPI's as well for individual and team KPI'S
- During this full-time role I have showed well beyond sales skills daily, as well as hitting the store standard for the UPT, added value and average sale.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming calls and emails to provide product information, features and benefits.
- Assisted management with loss prevention initiatives, lowering instances of theft within the store premises.
- Implemented strategic promotional efforts for increased revenue and foot traffic in the store.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Supported store success by regularly monitoring competitor activity and adjusting strategies accordingly.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Waiter / Bartender / Meat Carver
Miss Maud Hotel
01.2018 - 01.2021
- Working as a bartender, having a fast-paced working skill is needed in this type of working space
- On busy nights I will be serving at least 5-8 people at the same time
- Making sure I have and give them what they need as soon as possible as well as giving them the right amount of change while serving other customers at the same time.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Crew Member / Kitchen Hand / Cashier Team Lead
McDonalds
01.2016 - 01.2020
- Engaging with the team members of the store
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Amana Living
Volunteer Work Experience
- Working at aged care, providing those who is need of caring
- Assisted at daily activities with the elderly, a great example is their daily routine exercise
- Conversation with the elderly of what they are feeling at their current situation and making sure they have nothing to worry about.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Promoted social interaction for isolated seniors through engaging group activities.
Personal Trainer / Gym Membership Consultant
Good Life Gym
01.2017 - 02.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Facilitated group fitness classes, promoting camaraderie among participants and fostering a positive workout environment.
- Increased client retention by building strong relationships and maintaining a professional demeanor during all interactions.
- Collaborated with other trainers to develop new workout programs, ensuring variety and effectiveness for all gym members.
- Enhanced gym member satisfaction with one-on-one training sessions and knowledgeable fitness advice.
- Collaborated with gym management to develop and implement promotional strategies for personal training services, resulting in increased client acquisition.
- Developed rapport with diverse clientele by understanding their unique backgrounds, motivations, preferences while adjusting coaching styles accordingly.
- Maintained detailed records of client progress, using data analysis to make informed decisions about future training approaches.
- Provided exceptional customer service to gym members as well as prospective clients interested in personal training services.
- Utilized various communication channels to keep members informed about upcoming events, programs, and updates within the club.
- Tracked membership data accurately, providing managers with valuable insights for strategic decision-making processes.
- Conducted comprehensive tours of the facility to prospective members, showcasing available amenities and services.
- Consistently achieved or exceeded monthly sales targets by effectively communicating value propositions tailored to individual prospects'' needs during consultations.
- Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.
- Expanded potential client base by attending industry events, networking with professionals, and promoting the benefits of club membership.
- Increased new member enrollment by developing and implementing targeted marketing strategies.
- Engaged in ongoing professional development to maintain expertise on industry trends, best practices, and emerging technologies for optimal service delivery.
Amana Living
Volunteer Work Experience
- Working at aged care, providing those who is need of caring
- Assisted at daily activities with the elderly, a great example is their daily routine exercise
- Conversation with the elderly of what they are feeling at their current situation and making sure they have nothing to worry about.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Promoted social interaction for isolated seniors through engaging group activities.
Education
Year 12 Graduate -
Saint Norbert College
01.2017
Skills
- Effective Leadership
- Training facilitation
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Customer Assistance
- POS System Operation
- Cash Register Operation
- Flexible schedule availability
- Adaptability and Resilience
- Team Collaboration Aptitude
- Verbal communication skills
- Goal-oriented mindset
- Marketing knowledge
- Sales proficiency
- Active member engagement
Certification
- Certificate II in sports and Rec – 2016
- Certificate III in Sports and Rec – 2017
- Certificate III in Fitness – 2016
- Certificate IV in Fitness – 2017
- AHA hospitality and hygiene COVID-19 hygiene course
REFEREES
Available upon request.
Timeline
Retail Assistant / Sales Team Leader
Platypus Shoes
01.2021 - 01.2022
Restaurant Waiter / Bartender / Meat Carver
Miss Maud Hotel
01.2018 - 01.2021
Personal Trainer / Gym Membership Consultant
Good Life Gym
01.2017 - 02.2024
Personal Trainer / Gym Membership Consultant
Good Life Gym
01.2017 - 02.2024
Crew Member / Kitchen Hand / Cashier Team Lead
McDonalds
01.2016 - 01.2020
Amana Living
Volunteer Work Experience
Amana Living
Volunteer Work Experience
Year 12 Graduate -
Saint Norbert College
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