Raneen Hashim
Schofields,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. End goal is to become a successful Agent in the Real Estate community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Manager
McGrath
Kellyville, NSW
06.2024 - Current
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Monitored office inventory to maintain supply levels.
- Assisted real estate agents with scheduling appointments.
- Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
Manager / Director / Office Manager
Windmill Cleaning Service Pty Ltd
Blacktown, NSW
04.2021 - 05.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
Education
Certificate IV - Real Estate
TAFE
Ultimo, NSW11-2023
High School Diploma -
St Agnes Catholic High School
Rooty Hill, NSW12-2021
Certificate I - Retail Services
St Agnes Catholic High School
Rooty Hill, NSW12-2019
Skills
- Fluent in English and Arabic
- Conflict Management
- Customer Service
- Oral and writing communication
- Social Media Marketing
- Honest and ethical
- Contract Preparation
- Clean Driving Record
- Leasing and sales
- Property Management
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- Certificate IV in Real Estate
- Certificate I in Retail Services
References
References available upon request.
Timeline
Front Office Manager
McGrath
06.2024 - Current
Manager / Director / Office Manager
Windmill Cleaning Service Pty Ltd
04.2021 - 05.2024
Certificate IV - Real Estate
TAFE
High School Diploma -
St Agnes Catholic High School
Certificate I - Retail Services
St Agnes Catholic High School
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