Rangimaria Ratema-Mcclutchie
Mount Druitt,NSW
Summary
Motivated Retail sales associate practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. An adaptable and open minded worker who thrives in fast paced environments. My strong work ethic and attention to detail ensure that i consistently deliver high, quality results. Overall i am a dedicated and enthusiastic individual who is passionate about making a positive and strong impact to the company.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Insport
03.2023 - Current
- Recruited, trained and managed a team of 10+ employees - mentored and trained staff, teaching team members daily tasks and strategies to meet sales goals, increase customer satisfaction as well as brand loyalty.
- Creating rosters, as well as approving/authorising time sheets.
- Ensuring every customer is greeted into the store nicely. Checking in on customers to see if they need further assistance with anything. Great customer service always brought repeated customers which was always a goal i try to implement for our store.
- Ensuring Banking was completed everyday and up to date - permanent key holder for safe.
- Handled cash register transactions accurately while providing excellent customer service and consistency signing customers up as VIP's.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Improved profitability by creating daily, weekly, and monthly floor plan changes.
- Executed merchandising strategies to support store sales growth. ( money mapping ).
- Updated and maintained store signage and displays.
- Kept the store cleaned and well organised - Backroom included. Always made sure myself and my team were working in a clean environment.
- Budgets/Targets - Communicating and encouraging the team on doing our best to meet budget. Up-selling products, bringing out alternative products for customers. Making conversation with customers and ensuring were meeting their needs.
- Developed and maintained store policies and procedures.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Delegated work to staff, setting priorities and goals.
- Built and maintained strong working relationships with team members.
- Processing stock in a timely matter - This incudes checking off all products, manually stocking products into the system. Tagging every product with both their label and security tags and putting them onto the floor. I always be sure to clean as i go to prevent any hazards for both the team members and customers.
- Maintained inventory accuracy by counting stock-on-hand and doing stock counts.
- Transfers - Transferring stock in and out to other stores with RF Scanners in a timely manner, boxing and taping products up ready for pick up.
Amusement Ride Operator
Camelot Amusements
11.2022 - 03.2023
- Setting all rides up - mechanically making sure all rides are good for operation.
- Packing down all rides after event is finished in a timely manner.
- Provided customer service by answering questions about rides and attractions.
- Sold and served refreshments to customers - use of both fairy floss machine and sno-cone machine.
- Assisted customer with unloading and loading to remain compliant with safety regulations.
- Fastened customers safety belts and bars to prevent injuries during ride.
- Collected ride tickets and tracked number of customers each day.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Verified that guests meet minimum height requirements before allowing them to board certain rides.
- Demonstrated safe operating procedures for all rides, ensuring that riders followed instructions carefully.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Assisted with crowd control during peak periods of attendance.
- Operated emergency stop buttons when needed in case of an incident or malfunctioning ride.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Storeperson
Warehousing - H&M / DHL
01.2022 - 02.2023
- Use of a Rf Scanner.
- Performing put-aways into designated locations.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Replenishment of stock.
- Labeled boxes and placed in outbound collection areas.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Limited damage to products and orders by using care when choosing items.
- Planned and completed group projects, working smoothly with others.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Waitress
Hogs breath café
01.2019 - 01.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Presented menus to customers, answered questions about menu items and made recommendations.
- Informed customers of daily specials and signature menu items.
- Took orders from customers accurately and efficiently as well as delivering orders in a timely matter.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
Education
Graduated Year 12 -
Chifley College Senior Campus
01.2020
Skills
- Customer Service
- Dependable and Reliable
- Friendly and Outgoing
- Interpersonal skills
- Active listener
- Organised
- Adaptability
- Able to Multitask
- Work well under pressure
- Highly Motivated
- Upselling and Cross Selling
- Budgeting and Cost Control
- Staff Management
- Stock Management
- Stockroom Management
- Sales Growth
Nickname
Maria
References
Available upon request.
Timeline
Retail Store Manager
Insport
03.2023 - Current
Amusement Ride Operator
Camelot Amusements
11.2022 - 03.2023
Storeperson
Warehousing - H&M / DHL
01.2022 - 02.2023
Waitress
Hogs breath café
01.2019 - 01.2020
Graduated Year 12 -
Chifley College Senior Campus
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