Rangimarie Simeon
Perth,WA
Summary
Administration professional with extensive experience in multi-site camp management and customer service. Proven track record in optimizing accommodation processes and resolving resident complaints effectively. Proficient in Microsoft Office and skilled in conflict de-escalation, ensuring seamless operations and high resident satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration
Hays Recruitment
Perth
05.2023 - Current
- Run daily INX, RMS, SAMS, and Booking Centre reports to identify arrivals, departures, and accommodation changes; produce mandays lists to inform management of on-site headcount.
- Use Excel to compile and distribute accommodation, flight, register and roster reports derived from INX, SAMS, Booking Centre and RMS.
- Prepare and distribute housekeeping lists and vacant room reports so supervisors can prioritise cleaning and conduct room audits.
- Monitor overnight and same day booking changes and update resident allocations to ensure accuracy.
- Log and track maintenance jobs by phone and spreadsheet coordinate with maintenance teams and follow up until issues are resolved.
- Relocate residents in the system when necessary to minimise inconvenience during maintenance or turnover.
- Receive, respond to and distribute site notices and email communications to relevant teams and locations.
- Assist residents with check-in/check-out procedures, Salto keyless access instructions, gym inductions, and wayfinding using site maps.
- Scan and upload compliance documents daily (pre-start talks, return-to-work forms, fit-for-work certificates, breath tests) into DataStation, and perform weekend room key audits.
- Create signs and notices in PowerPoint for site communication and display.
- Prepare catering requests for the kitchen and liaise with clients about menu alternatives when required.
- Communicate with clients via Teams regarding incoming residents, extended stays and site changes; upload deep-clean records to the client matrix for year-end audits.
- Use Outlook to email end of month reports to head office, including flight manifests, monthly breathalyser test counts and local staff attendance.
- Manage resident complaints and issues, ensuring timely resolution and positive outcomes.
- Operated SwiftPOS for retail transactions, invoicing and Closing Cash Sales.
- Take payments from residents, issue receipts and invoices, send invoices to the paying person or company, and follow up on overdue payments to ensure collection.
ESS
Perth
03.2018 - 05.2023
- Coordinate all travel and accommodation logistics for FIFO personnel, including booking flights, ground transport, and camp accommodations.
- Ensure all travel bookings comply with company policies, travel budgets, and safety protocols.
- Liaise with airlines, accommodation providers, and transport companies to secure competitive rates and availability.
- Maintain detailed records of accommodation bookings and flight itineraries; update personnel and management on any changes.
- Monitor staff rosters to align accommodations with shift schedules and prevent overbooking.
- Resolve travel, accommodation, and delay-related issues promptly and professionally to minimize disruption to camp operations.
- Provide high level customer service to workers by addressing travel related inquiries and concerns.
- Assist in managing FIFO camp logistics by coordinating with other departments to ensure smooth personnel transitions.
Skills
- Multi-site camp administration
- Reservation and accommodation management
- Housekeeping coordination
- Maintenance logging
- Customer service
- Complaint resolution
- Conflict de-escalation
- Stock takes
- Document scanning
- Compliance record-keeping
- Microsoft Office
- Meeting room bookings
- Professional email communication
- Phone communication
Certification
- RSA (Responsible Service of Alcohol)
- White Card (Construction Card)
References
References available upon request.
Timeline
Administration
Hays Recruitment
05.2023 - Current
ESS
03.2018 - 05.2023
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