RANI DEVADAS

• Set up and maintaining temperature and weight of product and packaging finished product
• Conducting quality checks, testing ingredients and finished goods, and completing paperwork for Quality Department
• Maintaining safe workspace, checking product expiry date, repacking of products and general warehouse duties
• Palletising, picking and fulfillment of customer orders, using pallet lift and RF scanners.

• Compile reports and monthly data to ensure compliance with audit requirements
• Address product-related enquiries using available system resources
• Refer more complex issues to appropriate teams after completing initial troubleshooting if necessary to provide advanced assistance
• Serve as frontline resource for customer complaints and issues, resolving as many as possible directly and escalating when necessary.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Took ownership of customers issues to follow problems through to resolution.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.

• Review medical claims on a case-by-case basis, process manual claims and deny further claims that do not fall within policy coverage
• Adjust medical claims and update the system after completing an audit
• Ensure accuracy in simple mathematical calculations
• Handle correspondence, standard approval, and rejection letters
• Provide initial system usage training for healthcare providers
• Communicate with the principal medical officer to determine the validity and liability of the company
• Answer queries and provide account information or policy details to policyholders and insurance companies
• Manage clinic recruitment, including sourcing clinic contacts, paperwork, follow-up, monitoring, training, and status
• Implement clinic restrictions (data setting)
• Map and compare panel clinics for clients
• Investigate fraudulent claims and report to the Medical Officer involving corporate clients
• Maintain and update panel clinics list for corporate clients (insurers and direct accounts).
• Documented and communicated timely claims information while supporting accurate outcomes.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

• Fulfill requests for information and data for clients
• Maintain a filing system and forward complete personnel records to the HR department
• Create new punch cards for all company staff on a monthly basis
• Calculate staff overtime and submit the information to the HR department
• Undertake various administrative duties, including sorting and distributing incoming mail, maintaining filing systems, and offering general office support
• Answering and directing phone calls, welcoming clients, and managing appointments
• Upon receiving the import manifest from Shipping/Forwarding, input it accurately into the warehouse system to ensure efficient tracking of incoming goods
• Gather and analyse market information to identify trends and opportunities for the business
• Oversee all aspects of business operations, including inventory control, by diligently preparing invoices for sales movement
• Verify and replenish stock to maintain inventory levels and meet customer demand
• Foster and sustain relationships with both internal and external customers to ensure smooth operations and customer satisfaction.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Managed filing system, entered data and completed other clerical tasks.

• Enter cheques and bank drafts into SAP system
• Verify delivery notes against received cheques
• Notify the Service Manager of any outstanding payments from service stations
• Generate daily reports to identify missing payments
• Send emails to Service Manager regarding outstanding payments
• Send cheques to the bank along with generated reports
• Greeting and welcoming visitors in a professional and friendly manner
• Answering and directing incoming calls to appropriate person or department
• Handling and sorting incoming and outgoing mail
• Managing appointments and scheduling meetings
• Maintaining a clean and organized reception area
• Providing general administrative and clerical support
• Assisting with basic accounting tasks, such as invoice processing and payment tracking
• Using computer software to create reports, organize data, and manage office communications
• Communicating with other staff members and departments to relay important information

Delivery Operation

• Providing SAP delivery due list of customer orders from customer service centre to hauler Scheduler
• Preparing delivery schedule and coordinating with hauler scheduler to optimize resources for dispatch of fuel products
• Generating Delivery Notes, performing shipment planning, goods receipt, and generating invoices for scheduled orders to Retail, C&I and own collections customers
• Allocating tank truck security seal for each delivery note to Retail and C&I
• Controlling seal issuance, inventory control, and replenishment of seals
• Organizing Delivery Note (DN) according to the trip/delivery window indicated in the delivery schedule and handing it over to drivers for loading operations
• Take immediate action to mitigate failed delivery and ensure delivery rules are met
• Ensuring all journey plans are updated in SAP system.