Rani Guthrie
Nathalia
Overview
6
6
years of professional experience
Work History
Bank Customer Service Representative
Bendigo Bank Numurkah
10.2022 - Current
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests, and complaints with professionalism.
- Educated customers on banking products, enabling them to make informed decisions about their banking.
- Managing high-volume transactions during peak hours while maintaining attention to detail, ensuring great customer experience.
Cafe Worker
Als Cafe
11.2018 - 10.2022
- ensuring proper handling of cash and credit card payments.
- Providing efficient and friendly service with a welcoming attitude.
- Handled high-pressure situations calmly while multitasking effectively to maintain productivity levels during busy periods.
Education
No Degree - VCAL
Nathalia Secondary Collage
09-2022
Skills
- Problem solving
- Time management
- Active listening
- Complaint handling
- Multitasking
- Relationship building
- Customer service-focused
Timeline
Bank Customer Service Representative
Bendigo Bank Numurkah
10.2022 - Current
Cafe Worker
Als Cafe
11.2018 - 10.2022
No Degree - VCAL
Nathalia Secondary Collage
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