RANI KAUR JASSAR
Melbourne,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Security Officer
MSS Security
Melbourne , Victoria
10.2023 - Current
Security Officer
Ahmad
07.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
KITHCHEN Catering
Age care Homewood
09.2022 - 04.2023
Customer Service Representative
United petroleum
07.2022 - 12.2022
Picker Packer
The decor
02.2022 - 10.2022
Education
MBA in Accounting -
Universal Business School Sydney
Skills
- RANI KAUR JASSAR
- Ranikaurjassar970@gmailcom
- 61432827970
- Melbourne
- VIC
- 3177
- Order and Refund Processing
- Upbeat and Positive Personality
- Customer Retention Strategies
- Transaction Processing
- Creative Problem Solving
- Customer Account Management
- Customer Service
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Responding to Difficult Customers
- Data Entry and Maintenance
- Call Documentation
- General Security
- Superior Customer Service
- Security Guard License
- Report Writing
- Time management
- Decision making
- Teamwork and collaboration
Additional Information
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Needs Assessment
- Fluency in [Language]
- Translation and Interpretation Services
- Typing Speed: [Number] wpm
- Project Management Abilities
- Quality Control
- Set up and cleaned up food preparation and service stations before and after catered events
- Assisted caterers with food distribution by organizing food products and plating items
- Maintained cleanliness and organization of kitchen stations and storage areas
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Fulfilled orders quickly to accomplish challenging daily objectives
- Used handheld scanners to key in data for packages
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
Timeline
Security Officer
MSS Security
10.2023 - Current
Security Officer
Ahmad
07.2023 - Current
KITHCHEN Catering
Age care Homewood
09.2022 - 04.2023
Customer Service Representative
United petroleum
07.2022 - 12.2022
Picker Packer
The decor
02.2022 - 10.2022
MBA in Accounting -
Universal Business School Sydney
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