Rani Marek

Consumer Banker- Customer Care.

Management of Customer Enquiries & Maintenance of Customer Banking profiles, Including but not limited to:

All capabilities under Tier 2 Accreditation in Personal Banking, the primary actions being:

-Providing Factual information, General advice on Personal Banking Products.

-Assisting Customers with general enquiries and Self Service

- Opening and Closing personal accounts (transaction, savings and term deposits).

-Use of internal system software used by Westpac to manage accounts of credit cards, term deposits and transaction/saving accounts in real time, allowing me to provide a knowledgeable and engaging service experience.

-Recording, assigning and resolving complaints.

-Personal management of professional goals with attention to measurability of success.

- Attention to detail of Adherence- and affecting factors to achieve KPI goals.

- Adherence to compliance regulations.

FNSASIC301

FNSASIC302

FNSASIC304

FNSASIC305

FNSIAD

POS operations

Stock management

Customer service

Sales

Visual Merchandising and Display