Rani Petersen
Townsville
Summary
Experienced and motivated Department Supervisor with 15-year background independently managing retail departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
Assist Community Services
03.2022 - Current
- Improved client independence by developing personalised support plans tailored to individual needs and goals.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximise outcomes.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Facilitated community integration for clients by organising outings, social events, and other opportunities for engagement.
- Implemented behaviour management techniques when required for safety of both clients and staff members involved.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Participated in ongoing professional development opportunities to stay current on best practices within disability support field.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Department Supervisor
Bunnings Group
10.2018 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Handled cash register, returns and refunds.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Store Manager
SUBWAY®Restaurants
02.2011 - 09.2018
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Hanmac Pty Ltd
Townsville, QLDMTU Training Concepts Pty Ltd
Townsville, QLDThe Kooralbyn International School
Kooralbyn, QLD11.1991
Skills
- Health and Safety Procedures
- Customer Service Management
- Delegation and Supervision
- Reporting and Performance Analysis
- Staff Coaching and Training
- Flexible Work Schedule
- Computer Proficiency
- Team Building and Motivation
- Positive and Upbeat
- Willingness to Learn
- Departmental Procedures
- Critical Thinking
- Policy Enforcement
- Multitasking and Prioritizing
- Superior Work Ethic
Timeline
Disability Support Worker
Assist Community Services
03.2022 - Current
Department Supervisor
Bunnings Group
10.2018 - Current
Store Manager
SUBWAY®Restaurants
02.2011 - 09.2018
Hanmac Pty Ltd
MTU Training Concepts Pty Ltd
The Kooralbyn International School
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